Store Manager, Boca Raton
About The Position
True Classic is seeking an experienced, people-first Store Manager to lead its retail location in Boca Raton, Florida. The role is responsible for the full store experience, including leading and developing the team, driving sales results, and delivering the company’s customer promise. The manager serves as both a coach and an active presence on the sales floor, using operational expertise to motivate the team and achieve business outcomes. The position is suited to a leader with a background in high-volume retail who thrives in dynamic environments and is passionate about creating memorable customer experiences through people and product. True Classic describes all roles as global and omnichannel, with accountability across product categories, regions, and sales and marketing channels.
Requirements
- At least 3 years of retail management experience, ideally in a high-volume or customer-centric environment.
- Proven success leading sales teams to exceed KPIs and deliver exceptional customer experiences.
- Strong leadership, communication, and conflict-resolution skills.
- Operational expertise in scheduling, payroll, inventory, and compliance.
- Highly organized and adaptable, with confidence operating in fast-paced, high-growth settings.
- A strong passion for people, product, and elevating retail as a career path.
- Ability to stand for extended periods and move throughout the sales floor.
- Ability to lift up to 50 pounds and perform physical tasks such as restocking, merchandising, and floor resets.
- Comfort using ladders or step stools as needed for store operations.
Responsibilities
- Lead, develop, and retain a high-performing team of Sales Associates and Keyholders.
- Model and reinforce the TRUE Experience by driving service, energy, and connection on the sales floor.
- Provide consistent coaching, structured development plans, and clear expectations to team members.
- Build a culture of accountability, recognition, and pride in performance.
- Deliver customer experiences centered on connection, product knowledge, and presentation.
- Own store KPIs, including sales, conversion, UPT, and AOV, and coach the team to exceed goals.
- Lead from the sales floor, build client relationships, and drive daily momentum through goal setting and recognition.
- Maintain operational excellence in cash handling, inventory management, and back-of-house organization.
- Ensure visual merchandising and floor presentation meet brand standards.
- Manage payroll, scheduling, and controllable expenses in line with productivity targets and labor budgets.
- Maintain a clean, organized, and inspiring retail environment in both front- and back-of-house areas.
- Adapt strategies to local market needs while understanding the store’s role in the broader business.
- Analyze sales trends and customer feedback to improve performance and tailor in-store execution.
- Partner with regional leaders on local marketing activations, events, and community outreach.
- Own and report performance metrics and propose actions for improvement and growth.
Benefits
- Unlimited PTO and sick time.
- Company-paid medical, dental, and vision insurance, with 100% employee premium coverage and 65% dependent premium coverage.
- $75 per month wellness stipend.
- Free Employee Assistance Program (EAP).
- $75 per month work-from-home stipend.
- $75 per month learning and development stipend.
- $1,000 per year True Classic merchandise allowance.
- 401(k) plan with a 3% company match.
- Annual performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
