PRADA Client Advisor Boca Raton

Prada Group•Boca Raton, FL

About The Position

The Client Advisor serves as an ambassador for the Brand, conveying and promoting its philosophy and values to clients and guiding them into the world of the Brands. The role is responsible for maximizing individual and team sales while delivering an extraordinary, memorable luxury customer experience. This includes placing clients first, understanding their needs and expectations, building meaningful relationships, and developing brand loyalty. The Client Advisor welcomes and serves customers in-store, provides personalized service, supports omnichannel engagement, and captures client information in the company CRM to maintain relationships and create future opportunities. The position also contributes to a positive, inclusive team environment, maintains product and fashion knowledge, upholds shop-floor and visual-display standards, follows operational and stock procedures, and helps protect products from theft.

Requirements

Passion for selling and stores.
Curiosity about and interest in luxury, fashion, art, and design.
Experience building long-lasting relationships with clients.
Ability to work both as part of a team and independently.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
Passion for and knowledge of the managed product category.
English language proficiency.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Place the customer at the center of the experience, creating a welcoming environment and meeting their needs and requests in accordance with the client journey ceremony.
Capture customer data in the company CRM to maintain and develop client relationships, provide a personalized approach, and create future opportunities.
Embrace and promote an omnichannel mindset.
Work collaboratively with colleagues, encourage open and constructive communication, contribute to a consistent customer experience, and support a positive working environment that embraces diversity and inclusion.
Welcome and serve customers, providing an excellent in-store experience.
Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Address customer complaints effectively, involving the line manager when necessary.
Maintain high shop-floor and visual-display standards in compliance with company operational guidelines and stock procedures.
Contribute to security and remain attentive to prevent product theft.