PRADA General Manager Boca Raton

Prada Group•Boca Raton, FL

About The Position

The General Manager is the owner of the business and a Company Brand Ambassador, accountable for overall store performance. The role leads store activities to achieve targets and guarantees an extraordinary client experience by being present on the sales floor. It also involves managing and coaching the store team, supporting succession planning, and encouraging internal growth. The General Manager drives sales and business planning, develops client relationships and loyalty, and represents the company in the local market. The role oversees team development, retail strategy, visual presentation, store operations, expense control, and collaboration with company functions and local stakeholders on client events.

Requirements

Business-driven approach.
Leadership and team-management abilities.
Ability to motivate and persuade people.
Strong customer-service mindset and a natural ability to welcome clients.
Confident, enthusiastic, and positive demeanor.
Mature and assertive approach.
Organized and detail-oriented.
Market and product knowledge or passion.
English-language proficiency is required.

Nice To Haves

Business or Retail Management degree, or equivalent.
Additional languages.
Interest in luxury and fashion, art, and design.

Responsibilities

Drive and maximize sales performance, propose and develop business plans, and lead the team to exceed KPIs.
Represent the company in the local market, identify opportunities to increase footfall, attract new clients, and build brand loyalty.
Be present on the sales floor and ensure an appropriate approach and high level of service for clients.
Foster omnichannel development through the team and meet the store operating budget while controlling expenses.
Develop and maintain strong client relationships, ensure client satisfaction and excellent service, and implement clienteling initiatives and events with other company functions.
Build client loyalty and increase client spending, including by fostering a strong private appointment culture.
Promote entrepreneurial and team spirit through effective communication, efficient organization, and support for professional growth.
Keep the team informed and prepared on Prada Group information, product knowledge, the local market, competitors, policies, and procedures.
Attract and recruit strong talent through networking and scouting.
Develop sales strategy with Retail Merchandising, Visual Merchandising, and Retail Operations teams.
Ensure displays attract clients and maximize sales in accordance with company guidelines.
Participate in buying sessions when requested and provide product feedback based on store needs.
Ensure cooperation between front and back of house.
Enforce company procedures for cash activity, inventory, logistics, and head-office reporting.
Work with the Retail Events Office to organize local events, set challenging and realistic client targets, and propose event opportunities with local stakeholders and influencers.