PRADA Client Advisor Atlanta Lenox

Prada Group•Atlanta, GA

6d•Onsite

About The Position

The Client Advisor serves as an ambassador for the Prada Group’s brand philosophy and values, guiding clients into the world of its brands. The role is responsible for maximizing individual and team sales while delivering an exceptional, memorable luxury customer experience. This includes putting clients first, identifying their needs and expectations, fostering meaningful relationships, and building brand loyalty. The Client Advisor welcomes and serves customers in store, supports sales through cross-selling and product expertise, and contributes to a consistent customer experience across channels. The role also involves maintaining client relationships through the company CRM, keeping current with fashion trends and competitors, upholding shop-floor and visual-display standards, following operational and stock procedures, and helping protect products from theft. The position works collaboratively with colleagues and contributes to a positive, inclusive working environment.

Requirements

Passion for selling and stores.
Curiosity and interest in luxury, fashion, art, and design.
Experience building long-lasting client relationships.
Ability to work both independently and as part of a team.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, results orientation, and problem-solving ability.
Passion for and knowledge of the managed product category.
English language proficiency.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Create a welcoming environment and meet customers’ needs and requests in accordance with the client journey ceremony.
Capture customer data in the company CRM to maintain and develop relationships, personalize service, and create future opportunities.
Embrace and promote an omnichannel mindset.
Collaborate with colleagues through open, constructive communication to provide a consistent customer experience and support a positive working environment.
Welcome and serve customers, providing an excellent in-store experience.
Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Handle customer complaints effectively, involving the line manager when necessary.
Maintain high standards for the shop floor and visual displays, following company operational guidelines and stock procedures.
Help maintain a high level of security and remain attentive to product theft.