PRADA Client Advisor Beverly Center

Prada Group • Los Angeles, CA

20h • Onsite

About The Position

The Client Advisor serves as an ambassador for the Prada Group’s brands, communicating and promoting their philosophy and values to clients. The role focuses on maximizing individual and team sales while providing an exceptional, memorable luxury customer experience. This includes placing clients first, understanding their needs and expectations, building meaningful relationships, and developing brand loyalty.

The position is based at the Beverly Center. It involves welcoming and serving customers in store, supporting an excellent client journey, using the Company CRM to build client relationships, and embracing an omnichannel approach. The Client Advisor works collaboratively with colleagues, maintains product and fashion knowledge, supports store presentation and operational standards, and helps protect merchandise. The company describes its environment as creative and international, and promotes inclusion, equal opportunity, and professional growth.

Requirements

• Passion for selling and stores.
• Curiosity and interest in luxury, fashion, art, and design.
• Experience building long-lasting relationships with clients.
• Ability to work both as part of a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.
• English language proficiency is required.

Nice To Haves

• Knowledge of additional languages.

Responsibilities

• Create a welcoming environment and put customers at the center of the experience, responding to their needs and requests in accordance with the client journey ceremony.
• Capture customer data in the Company CRM to maintain and develop relationships, personalize client interactions, and identify future opportunities.
• Embrace and promote an omnichannel mindset.
• Work collaboratively with colleagues, communicate openly and constructively, contribute to a positive working environment, and support diversity and inclusion.
• Welcome and serve customers, providing an excellent in-store experience.
• Engage proactively in cross-selling across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up to date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high shop-floor and visual-display standards in accordance with company operational guidelines and stock procedures.
• Support a high level of security and remain attentive to preventing product theft.

Benefits

• Opportunity to work in a creative and international environment.
• Professional growth supported by the company’s emphasis on employees’ talent and passion.
• Inclusive work environment and equal opportunities for candidates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed