Client Development Manager - Beverly Hills

Tiffany & Co•Beverly Hills, CA

About The Position

The Client Development Manager, North America, for the Southwest Region develops and executes market client strategies, with special emphasis on Mandarin-speaking clients. The role enhances client strategy and tools that support retail teams in building loyalty, sales, and client growth. It combines strategic planning with hands-on oversight of day-to-day execution, with a focus on clients, people, and brand desirability. The manager works transparently and collaboratively with in-market teams and models the company’s belief that people make the difference, along with its values of creativity and innovation, excellence, and entrepreneurial spirit. The manager partners with the Director and regional and market contacts to grow client loyalty and sales; develops plans for very important clients (VICs), high-value clients, and other priority segments; and advances personalized outreach, appointments, and client planning. The position also supports quality data capture and privacy, improves clienteling capabilities and processes, manages the market clienteling budget, and helps establish consistent global standards while enabling local adaptation. The role builds cross-functional relationships, shares best practices, and helps regions implement local strategies and make effective use of global tools. It develops relationships with high-net-worth clients, drives client development across retail locations, personally supports long-term client relationships through private selling, and optimizes hospitality and store amenities to create distinctive experiences. The manager reviews client performance monthly, partners with Team Managers on store sales plans, and drives business through key product pillars, especially High Jewelry.

Requirements

At least 5 years of retail or luxury retail store management experience, or relevant client-related experience such as hospitality.
Proven track record in sales generation and managing achievement of sales results.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale (POS) systems.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
Authorization to work in the United States or the country where the position is based.
A college or university degree.

Nice To Haves

Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Grow client loyalty and sales in partnership with the Director and regional and market contacts.
Define and execute plans to maintain and grow VIC and high-value client bases, as well as priority segments such as new, local, and lapsed clients, with emphasis on Mandarin-speaking clients.
Develop and evolve client contact strategies focused on personalized outreach, appointments, and client planning.
Champion high-quality data capture and data privacy.
Inform clienteling capabilities, data advancements, training, and communications that improve results and empower local teams.
Lead improvements to client outreach processes and capabilities.
Manage the market clienteling budget and advise on budget planning for top-client development events.
Partner with the Director to build a center of excellence that supports a globally consistent, elevated client experience while empowering localization.
Develop guidelines for clear and consistent execution of clienteling activities, policies, and procedures.
Create visibility into annual clienteling tools to support local planning.
Build cross-functional relationships and manage ongoing enhancement of the clienteling toolkit.
Foster the sharing of best practices and serve as a point of contact for maximizing global tools and ensuring they are fit for use.
Support regions in defining and implementing local strategies, with a focus on key markets.
Deepen relationships with high-net-worth clients to achieve sales plans and drive lifetime loyalty and spend.
Drive client development activities across retail locations to cultivate new and existing clients.
Demonstrate sales leadership by personally managing long-lasting client relationships through private selling.
Optimize hospitality and store amenities to create unique experiences.
Innovate continuously to simplify activities and deliver stronger results.
Conduct monthly client performance reviews with regional and market teams, focusing on actions and decision-making.
Partner with Team Managers to consistently achieve or exceed monthly, quarterly, and annual store sales plans.
Drive business through key product pillars, with special focus on High Jewelry.
Work flexible, non-traditional hours, including days, nights, weekends, and holidays, and take on different roles based on business needs, including sales-floor and operations work.