Sales & Service Manager - Beverly Hills

Alo Yoga•Beverly Hills, CA

22h•Onsite

About The Position

The Sales & Service Manager is a member of the store leadership team responsible for ALO’s business and guest experience strategy in the store. The role focuses on business targets, sales, exceptional guest experiences, and developing talent in alignment with ALO’s guiding principles. The manager investigates sales opportunities and partners with the General Manager on strategy, business performance, workforce planning, and execution. They lead and coach the Sales & Service team, build customer relationships, and ensure effective floor coverage and product education. They also represent the business in meetings, monitor budgets and business metrics, plan workflows, support recruiting and succession planning, and collaborate with cross-functional partners. This is a full-time position. Employees are expected to be available for opening, closing, and weekend shifts, with schedules subject to change. Employees must also be able to work from the week of Black Friday through the first week of January.

Requirements

3–5 years of retail or related industry leadership experience.
Working knowledge of MS Office, including Word, Excel, and Outlook.
Extraordinary verbal and written interpersonal and communication skills.
Ability to handle multiple tasks in a changing environment.
Independent work ethic, time management skills, and personal accountability.
Alignment with and embodiment of ALO’s Guiding Principles.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Availability for opening, closing, and weekend shifts, and work during the holiday season from the week of Black Friday through the first week of January.

Responsibilities

Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
Oversee the Sales & Service team’s delivery of an exceptional guest experience, assessing guest connection and product education and addressing gaps through feedback and coaching.
Build customer relationships on a daily basis.
Develop workforce solutions and lead selling initiatives to ensure effective sales floor coverage.
Partner with the General Manager to develop and implement the store’s Sales & Service strategy.
Represent the business in meetings and conference calls in partnership with the General Manager.
Review and monitor budgets, reporting, business data, and metrics with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
Plan workflow and business needs to protect optimal performance.
Lead the Sales, Service, and Community team in communicating ALO’s mission and guiding principles.
Lead team accountability, ongoing coaching, talent development, and effective communication across the Operations and Visual team.
Build internal and external talent pipelines through succession planning and recruitment strategy.
Write an effective schedule that prioritizes business needs in partnership with the General Manager.
Oversee execution of assigned deliverables within the ALO Sales and Service Model while protecting operational efficiency.
Collaborate on and implement the General/Store Manager’s vision and work cross-functionally with business partners to support organizational goals.
Navigate the organization while balancing business needs and brand culture.

Benefits

ALO employee discount
Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
Medical, dental, and vision plan options
Virtual access to mental health providers
New parent support for employees and dependents
401(k) matching
Monthly store incentives
Clothing allowance
Free yoga classes at select Sanctuaries
Commuter benefits