Sales & Service Manager - Beverly Hills

ALO•Beverly Hills, CA

1d•$34 - $41•Onsite

About The Position

The Sales & Service Manager is a member of the store leadership team responsible for ALO’s business and guest experience strategy in the store. This role focuses on business targets, sales, guest experience, and developing talent in alignment with ALO’s guiding principles. The primary objective is to ensure an exceptional in-store guest experience. The manager leads sales and service execution, investigates sales opportunities, supports client relationships, and partners with the General Manager on store strategy and business performance. The role also leads team development, scheduling, recruitment and succession planning, and collaborates with business partners to support organizational goals and operational efficiency.

Requirements

3–5 years of retail or related-industry leadership experience.
Working knowledge of MS Office, including Word, Excel, and Outlook.
Exceptional verbal and written interpersonal and communication skills.
Ability to handle multiple tasks in a changing environment.
Independent work ethic, time-management skills, and personal accountability.
Alignment with and embodiment of ALO’s Guiding Principles.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Availability for opening, closing, and weekend shifts, which may be subject to change.
Ability to work from the week of and including Black Friday through the end of the holiday season, in the first week of January.

Responsibilities

Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
Oversee the Sales & Service team’s execution of an exceptional guest experience, assessing guest connection and product education and addressing gaps through feedback and coaching.
Build client relationships with customers daily.
Ensure effective sales-floor coverage through workforce solutions and lead selling initiatives throughout the store as needed.
Partner with the General Manager to develop and implement the store’s Sales & Service strategy.
Represent the business in meetings and conference calls in partnership with the General Manager.
Review and monitor the budget, reporting, business data, and metrics such as expenses and sell-through; partner with the General Manager to manage these and inform planning processes, including quarterly business reviews and sales planning.
Plan workflow for future business needs to protect optimal performance.
Ensure the Sales, Service, and Community team communicates ALO’s mission and guiding principles to visitors.
Lead the team through accountability, regular coaching, talent development, and improved communication across Operations and Visual teams.
Establish internal and external talent pipelines through succession planning and recruitment strategy.
Write an effective schedule that prioritizes business strategy in partnership with the General Manager.
Oversee assigned deliverables within the ALO Sales and Service Model to protect operational efficiency.
Collaborate on and implement the General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support organizational goals.
Balance business needs and brand culture while navigating the organization.

Benefits

Generous ALO employee discount.
Free ALO Wellness Club membership with access to streaming fitness and yoga classes.
Medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) matching.
Monthly store incentives.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.