Client Development Manager - Beverly Hills

Tiffany & Co.•Beverly Hills, CA

8d•$111,350 - $157,200

About The Position

The Client Development Manager for the Southwest market drives client relations strategies and objectives, with special emphasis on Mandarin-speaking clients. The role manages and enhances market client strategy and tools that support retail teams in building loyalty, sales, and client growth. It requires an understanding of luxury clientele purchasing behaviors, an elevated approach to events, and a track record of impacting business. The manager combines strategic thinking with hands-on oversight of day-to-day execution, focusing on clients, people, and brand desirability. They work transparently and collaboratively with in-market teams and model the company’s stated belief and values. The position reports to the Market Vice President, Southwest Region.

Requirements

At least 5 years of retail or luxury retail store management experience, or relevant client-related experience such as hospitality.
Proven track record in sales generation and managing achievement of sales results.
Ability to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale systems.
Flexibility to work in different roles based on business needs, including on the sales floor and in operations.
Authorization to work in the United States or the country where the position is based.
A college or university degree.

Nice To Haves

Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Grow client loyalty and sales in partnership with the Director and regional and market contacts.
Define and execute plans to maintain and grow the VIC and High Value client base and other priority client segments, with a focus on Mandarin-speaking clients.
Develop and evolve client contact strategy, emphasizing personalized outreach, appointments, and client planning.
Champion high-quality data capture and data privacy.
Inform clienteling capabilities, data advancements, training, and communications to improve results, foster client connection, support client advisors, and empower local teams.
Lead improvements to client outreach processes and capabilities.
Manage the market clienteling budget and advise on budget planning for top-client development events.
Partner with the Director to create a center of excellence that supports a globally consistent, elevated client experience while enabling localization.
Develop guidelines that clarify and standardize execution of core clienteling activities, policies, and procedures.
Provide visibility into annual clienteling tools to support local planning.
Build cross-functional relationships while enhancing the clienteling toolkit and encourage sharing of best practices.
Serve as a contact for maximizing use of global tools and ensuring they are fit for use.
Support regions in defining and implementing local strategies, particularly in key markets.
Deepen relationships with high-net-worth clients to achieve sales plans and drive lifetime loyalty and spend.
Drive client development activities across retail locations to cultivate new and existing clients.
Demonstrate sales leadership by personally managing long-term client relationships through private selling.
Optimize hospitality and store amenities to create distinctive experiences.
Innovate continuously to simplify activities and improve results.
Conduct monthly client performance reviews with regional and market teams, driving actions and decision-making.
Partner with Team Managers to achieve or exceed monthly, quarterly, and annual store sales plans.
Drive business through key product pillars, with special focus on High Jewelry.