PRADA Client Advisor Palm Beach Gardens

Prada Group•West Palm Beach, FL

20h

About The Position

The Client Advisor serves as an ambassador for the Prada Group brands, conveying and promoting their philosophy and values to clients. The role focuses on maximizing individual and team sales while delivering an exceptional, memorable luxury customer experience. The Client Advisor places the client first, identifies their needs and expectations, builds meaningful relationships, and develops brand loyalty. The position involves welcoming and serving customers in store, supporting an excellent client journey, using CRM to personalize client relationships, and embracing an omnichannel approach. The Client Advisor works collaboratively with colleagues, maintains product and fashion knowledge, supports store standards and security, and contributes to a positive, inclusive work environment.

Requirements

Passion for selling and stores.
Curiosity about and interest in luxury, fashion, art, and design.
Experience building long-lasting relationships with clients.
Ability to work both as part of a team and independently.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
Passion for and knowledge of the managed product category.
English proficiency is required.

Nice To Haves

Knowledge of other languages.

Responsibilities

Create a welcoming environment and put customers at the center of the in-store experience, meeting their needs and requests in accordance with the client journey ceremony.
Record customer data in the Company CRM to maintain and develop client relationships, personalize service, and create future opportunities.
Embrace and promote an omnichannel mindset.
Work collaboratively with colleagues, communicate openly and constructively, contribute to a consistent customer experience, and support a positive working environment grounded in diversity and inclusion.
Welcome and serve customers, providing an excellent in-store experience at all times.
Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Address customer complaints effectively, liaising with the line manager when necessary.
Maintain high standards on the shop floor and in visual displays, following Company operational guidelines and stock procedures.
Help maintain a high level of security and remain attentive to preventing product theft.