PRADA Team Manager Palm Beach Gardens

Prada Group • West Palm Beach, FL

20h

About The Position

The Team Manager is a passionate Brand Ambassador and business leader who embraces Prada’s values and conveys them to the store team and clients. The role drives product performance and sales targets, maximizes commercial opportunities, and ensures an excellent client experience throughout the client journey. The Team Manager motivates and develops the team, fosters cooperation and a positive work environment, and supports the Store Manager in achieving business objectives.

The position leads sales performance, client relationship management, team development, and department operations. It combines visible sales-floor leadership and personal client development with coaching, business analysis, operational oversight, and the delivery of Prada’s standards and brand values.

Requirements

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Responsibilities

• Lead the team to exceed financial targets, maximize sales performance, and contribute to store success.
• Support the Store Manager in developing and implementing business plans using product performance analysis and relevant action plans.
• Encourage cross-selling and up-selling across product categories.
• Maximize business opportunities through effective sales-floor management, visible support, and consistent Prada standards.
• Lead by example in sales, support team members with their sales, and build and develop personal client relationships.
• Promote a digital mindset and help the team strengthen client relationships and achieve business objectives.
• Stay up to date on market trends.
• Ensure clients feel welcomed and have an inspiring, engaging journey that communicates Prada’s values and vision.
• Cultivate client relationships and use customer profile capture to build loyal brand advocates.
• Maintain a client-centric mindset, develop strong client relationships, and support meaningful after-sales experiences.
• Identify opportunities to attract new clients and grow department sales.
• Support clientelling initiatives that strengthen client loyalty.
• Manage customer complaints proactively to maintain client relationships and achieve positive outcomes.
• Coach team members consistently, identify development and training needs, and partner with HR and L&D on individual development plans.
• Encourage information sharing and develop morning briefings on relevant topics.
• Identify team talent for internal development opportunities and share recommendations with the Store Manager.
• Support team development through coaching and follow-up on individual action plans.
• Support the Store Manager in market mapping and research.
• Lead by example in demonstrating care and respect for products in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support enforcement of company procedures for cash activity, inventory, logistics, and required reporting.
• Help care for company assets and provide feedback on department needs to the Store Manager and, where needed, Visual Merchandising and Merchandising departments.
• Ensure effective back-of-house organization, protection of company assets, and maintenance of staff grooming standards.
• Ensure company policies and procedures are implemented while managing store operational activities.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures.

Benefits

• Professional growth in a creative and international environment.
• An inclusive work environment that promotes equal opportunities and a fair, respectful workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed