PRADA Client Advisor Topanga

Prada Group•Topanga, CA

About The Position

The Client Advisor serves as an ambassador for the Prada Group’s brand philosophy and values, guiding clients into the world of its brands. The role is responsible for maximizing individual and team sales while delivering an exceptional, memorable luxury customer experience. This includes placing clients first, understanding their needs and expectations, building meaningful relationships, and developing brand loyalty. The position welcomes and serves customers in-store, supports personalized client relationships through the company CRM, promotes an omnichannel approach, and works collaboratively to provide a consistent experience. It also helps maintain shop-floor and visual-display standards, follows operational and stock procedures, supports store security, and contributes to a positive, inclusive work environment.

Requirements

Passion for selling and stores.
Curiosity and interest in luxury, fashion, art, and design.
Experience building long-lasting client relationships.
Ability to work both independently and as part of a team.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
Passion for and knowledge of the managed product category.
English-language proficiency.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Create a welcoming environment and meet customers’ needs and requests in accordance with the client journey ceremony.
Record customer data in the company CRM to maintain and develop relationships, personalize service, and identify future opportunities.
Embrace and promote an omnichannel mindset.
Work collaboratively with colleagues, communicate openly and constructively, and contribute to a consistent customer experience and positive working environment.
Welcome and serve customers, providing an excellent in-store experience.
Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Address customer complaints effectively, liaising with the line manager when necessary.
Maintain high shop-floor and visual-display standards in compliance with company operational guidelines and stock procedures.
Contribute to store security and remain alert to prevent product theft.