Fashion Advisor, Nordstrom Topanga

CHANEL • Los Angeles, CA

1d • $27 - $34 • Onsite

About The Position

CHANEL is seeking a Fashion Advisor with a passion for client service and fashion expertise. The role provides consistently superior service while increasing client conversion and retention, driving business revenue, and inspiring brand loyalty. The Fashion Advisor works with a diverse sales team and reports to the Boutique’s leadership. This is a full-time, in-store and in-person retail position at Nordstrom Topanga.

The role includes developing new customers and turning walk-in traffic into clients and brand ambassadors, optimizing the client experience, building client relationships through outreach, exceeding service expectations, and handling repairs and alterations follow-up. The position offers exposure to multiple boutique business functions and retail categories, opportunities for cross-functional teamwork, and career development through workshops and self-directed learning.

The anticipated hourly rate is $27.30–$34.20. Benefits and perks are subject to eligibility and may be modified by CHANEL.

Requirements

• Minimum 3 years of related experience.
• Minimum high school diploma.
• Ability to lift 15 lbs.
• Ability to work a flexible schedule, including late nights, weekends, and some holidays.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for CHANEL, its history and product offerings, and its commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Nice To Haves

• Foreign language skills are preferred but not required.
• Fashion expertise and an appreciation for art, beauty, and luxury.
• Interest in building collaborative partnerships and fostering an inclusive, connected client experience.

Responsibilities

• Develop new customers by converting walk-in traffic into clients and brand ambassadors, creating energy and desire around CHANEL products and the brand.
• Provide prompt, professional, warm, and courteous service to optimize the client experience.
• Build genuine client relationships through thoughtful and consistent outreach.
• Demonstrate a can-do attitude and consistently exceed client expectations.
• Accept repairs and follow up consistently with clients regarding repairs and alterations.
• Collaborate with sales-team colleagues and cross-functional partners.

Benefits

• Dedicated paid time off for wellbeing, including a two-week August Office Closure and Wellbeing Days in Retail, and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com membership.
• Paid vacation, holidays, sick days, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts for health care and dependent care, a health savings account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
• Annual time off to volunteer through CHANEL Community and matching of employee donations to select charitable organizations.
• Career development resources, including onboarding support, leadership programs, coaching, online and live classes, workshops, and self-directed learning modules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED