Store Manager (Topanga)

gorjana • Topanga, CA

1d • $75,000 - $85,000

About The Position

The Store Manager is responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. The role calls for someone who is motivated, adaptable to change, coachable, values oriented, skilled at developing talent, and passionate about the gorjana brand.

The Store Manager leads sales performance and customer clienteling, represents the brand, and creates action plans to maintain or improve results. They recruit, onboard, train, and develop team members; communicate initiatives and goals; and foster collaboration, accountability, and trust. They lead the customer experience, handle concerns professionally, coach on return policies, and oversee brand visual standards. The role also executes daily operations, schedules employees according to business needs and budget, manages inventory according to SOPs, and leads opening and closing duties.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work full-time hours with open availability, including nights, weekends, and holidays, and flexibility to meet business needs.
• Adaptability and ability to manage change.
• Strong organization and time-management skills.
• Ability to identify and recruit talent.
• Motivation and results orientation.
• Ability to receive feedback and be coachable.
• Passion for the gorjana brand.

Responsibilities

• Manage overall store performance and KPIs.
• Represent the brand, educate customers about its history, and maintain knowledge of its products and the industry.
• Create action plans to maintain or improve store performance.
• Build new and repeat business through customer clienteling.
• Recruit, onboard, train, and develop internal and external talent.
• Communicate effectively, share initiatives and goals, and foster collaboration, accountability, and trust.
• Lead by example in delivering customer service and maintaining personal presentation.
• Coach the team on return policies while prioritizing the customer experience.
• Respond professionally and promptly to customer complaints and concerns, focusing on resolution.
• Lead execution of brand visual standards and updates.
• Execute daily store operations in a timely and efficient manner.
• Schedule team members according to business needs and budget.
• Manage store inventory in accordance with SOPs, maintaining detail and organization.
• Lead opening and closing duties.

Benefits

• Commission and bonus opportunities.
• Employer-sponsored medical, vision, dental, and life insurance benefits for the employee and family.
• Generous employee discount and product perks program.
• Maternity and disability benefits.
• 401(k) with matching program; waiting period applies.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed