Key Holder - Topanga Mall
About The Position
The Key Holder reports to the Store Manager and strategically manages and promotes a sales culture in a retail environment to achieve or exceed sales, KPI, and profitability goals through short- and long-term planning and expense control. The role ensures a consistently high customer experience in accordance with Psycho Bunny’s core values and service standards. The position involves building customer loyalty, supporting team recruitment and development, maintaining product knowledge, managing payroll and scheduling, analyzing customer and competitive information, overseeing loss prevention and inventory, processing merchandise, communicating merchandise opportunities, maintaining visual standards, and ensuring OSHA requirements are followed. The Key Holder also supports other duties as required by the Store Manager and collaborates with Psycho Bunny team members to achieve goals.
Requirements
- At least 1 year of retail management experience.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Strong communication skills and ability to foster a customer-focused selling culture.
Responsibilities
- Build a delighted and loyal customer base through engagement, conversion, and capturing customers’ phone numbers and email addresses.
- Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
- Maintain personal product knowledge and be responsible for Team Members’ product knowledge and ability to communicate it to customers.
- Control payroll and create service-driven schedules to support profitability while maintaining high customer service levels.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
- Manage and monitor loss prevention.
- Achieve or exceed inventory and shrink goals and oversee and manage physical inventory.
- Oversee the execution and processing of incoming and outgoing merchandise, including transfers.
- Manage and communicate merchandise opportunities to the Store Manager.
- Execute and maintain visual directives and ensure the Store’s visual presentation meets or exceeds Psycho Bunny standards.
- Execute OSHA requirements to maintain a safe and compliant working environment for Store Team Members and customers.
- Assist with other duties as required by the Store Manager.
- Collaborate with Psycho Bunny team members to achieve goals.
Benefits
- Employee discount on Psycho Bunny clothing.
- Room to grow in a rapidly expanding brand.
- Opportunity to work with smart and passionate people.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
