Retail General Manager, Topanga

Vuori • Canoga Park, CA

8d

About The Position

Vuori is seeking a Retail General Manager to lead the retail sales team by example, build customer connections, communicate the brand’s values through product knowledge and an optimistic approach, and help the team maintain retail sales and customer experience standards. The role combines customer service and sales leadership with store operations, inventory management, and team development.

The General Manager creates a strong customer experience by supporting customers on the sales floor and in fitting rooms, sharing product knowledge, following up with customers, and inviting them to store events. They motivate the team to achieve sales goals in a team-based commission environment, communicate inventory needs, and lead projects while keeping customer experience at the center.

The role also leads shipment processing, inventory management, daily store maintenance, visual merchandising, and opening and closing procedures. The General Manager works with the Regional Manager on store maintenance, sales strategy, community engagement, and team management. The schedule is five 8-hour shifts per week, with morning and/or evening availability and at least one weekend day required.

Requirements

• Availability for morning and/or evening shifts, five 8-hour shifts per week, including at least one weekend day.
• Punctuality and reliable attendance in accordance with scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expertise, including creating customer experiences, building relationships, engaging in social selling, and proactively handling customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder as needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Create an unforgettable customer experience and help ensure each customer receives attentive service.
• Take ownership of the sales floor and team, keeping customer experience the first priority.
• Prepare fitting rooms, find customer sizes, and provide knowledgeable feedback on merchandise style and fit.
• Follow up with customers about purchases, new products, and replenishment, and invite them to upcoming events.
• Stay informed about new and popular products and share product knowledge with customers and the team.
• Motivate the sales team to achieve sales goals in a team-based commission environment.
• Build knowledge of the broader fashion landscape and activewear to serve as a customer resource.
• Lead team projects while maintaining a focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on daily maintenance, sales strategy, community engagement, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Follow protocol and safety standards when opening and closing the store.
• Encourage employees to give their full effort and meet expectations for punctuality and role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee Assistance Program
• Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Commission estimated to range from $10,000 to $15,000, depending on factors including store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed