Seasonal Holiday Retail Manager - Westfield Topanga

Cherry Hill Programs Seasonal Jobs • Canoga Park, CA

20h

About The Position

Cherry Hill Programs partners with retail locations, tourist attractions, and destinations across North America to create holiday and souvenir experiences for children and families. The Seasonal Holiday Retail Manager leads the team responsible for creating memorable holiday experiences at the assigned site. The manager oversees daily photo operations, sales, service, staffing, and site performance, helping ensure families receive an exceptional Santa visit and photo experience. The role is seasonal and offers opportunities to return for future holiday seasons and potentially explore other growth opportunities within the souvenir photography division.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time-management, and problem-solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work approximately 40 hours per week, with additional hours as business needs require.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Ability to use Microsoft Office and other business technology.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Foster a positive, team-focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash-handling compliance, and team performance.
• Verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build strong relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Benefits

• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Leadership experience and skill development in team leadership, staffing and scheduling, coaching, sales performance, problem-solving, and guest experiences.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa powered by Portable North Pole, and three free months of access to Pixie Post.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed