Fashion Advisor, South Coast Plaza

CHANEL • Costa Mesa, CA

1d • $28 - $35

About The Position

CHANEL is seeking a Fashion Advisor with a passion for client service and expertise in fashion. The role focuses on consistently delivering superior service, increasing client conversion and retention, driving business revenue, and inspiring brand loyalty. The Fashion Advisor works alongside a diverse sales team and reports to the boutique’s leadership.

The role includes developing new customers and converting walk-in traffic into clients and brand ambassadors, optimizing the client experience, building relationships through thoughtful outreach, exceeding client expectations, and handling repairs and alterations follow-up. The position offers exposure to multiple boutique business functions and retail categories, opportunities to collaborate across teams, and professional growth through career development workshops and self-directed learning.

Requirements

• Minimum of 3 years of related experience.
• Minimum high school diploma.
• Ability to lift 15 lbs.
• Ability to work a flexible schedule, including late nights, weekends, and some holidays.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.

Nice To Haves

• Foreign language skills are preferred but not required.

Responsibilities

• Develop new customers by converting walk-in traffic into clients and brand ambassadors, creating energy and excitement around CHANEL products and the brand.
• Provide prompt, professional, warm, and courteous service to optimize the client experience.
• Build genuine client relationships through thoughtful and consistent outreach.
• Demonstrate a can-do attitude and consistently exceed client expectations.
• Accept repairs and maintain consistent follow-up with clients regarding repairs and alterations.

Benefits

• Flexible time and hybrid work options.
• Paid time off for wellbeing, including a two-week August office closure and Wellbeing Days in Retail, plus a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com membership.
• Paid vacation, holidays, sick days, and volunteer days.
• 401(k), pension, and other incentives.
• Medical, dental, and vision coverage; virtual care through MDLIVE; One Medical; flexible spending accounts for healthcare and dependent care; a health savings account; and an employee assistance program.
• Life insurance, Accidental Death & Dismemberment, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
• Employee volunteer opportunities through CHANEL Community and matching donations to select charitable organizations.
• Career development resources, including onboarding, leadership programs, coaching, and online and live classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED