Sales Support Advisor (5th Avenue)

Moncler Group•New York, NY

About The Position

The Part-Time Sales Support Advisor partners with the store team to deliver a seamless, personalized, and elevated experience for Moncler clients. Reporting to a member of store leadership, the role works across front of house and back of house, supporting Client Advisors, Operations, Visual Merchandising, and store leadership throughout the client journey. The position contributes to client service, product care, merchandise flow, replenishment, and store organization. The Sales Support Advisor serves as a knowledgeable, professional, and resourceful brand ambassador who embodies Moncler’s values and Client Promise and contributes to individual and team objectives. The role provides flexible support across store activities and follows Company policies, procedures, operational controls, safety requirements, and service standards.

Requirements

Minimum two years of retail experience; relevant hospitality, customer service, or other client-facing experience may be considered in lieu of retail experience.
Client-focused, with a positive attitude and professional communication skills.
Team-oriented, with strong interpersonal skills and the ability to collaborate across store functions.
Proactive and resourceful, with strong problem-solving skills and attention to detail.
Organized and comfortable managing multiple priorities in a dynamic retail environment.
Interest in Moncler and the fashion and luxury goods industry.
Ability to learn and apply product knowledge, store procedures, and operational standards.
Ability to communicate effectively in English, verbally and in writing.
Comfortable using digital tools and store systems, including Microsoft Word, Excel, and Outlook.
Ability to understand sales reports and use relevant information to support store priorities.
Flexible availability, including weekends, evenings, holidays, and peak business days, based on store needs.
Ability to meet the role’s requirements with reasonable accommodations in accordance with applicable law.

Nice To Haves

Luxury retail experience preferred.
Experience supporting client service or store operations in a fast-paced environment is a plus.
Additional language skills are a plus.

Responsibilities

Welcome clients and contribute to an engaging, elevated Moncler experience.
Support Client Advisors throughout the client journey, respond to client needs, and connect clients with the appropriate team member.
Retrieve and deliver merchandise from the back of house to the sales floor quickly and accurately.
Support product availability and replenishment so the sales team can serve clients efficiently.
Handle product care requests, including creating tickets and coordinating follow-up according to store procedures.
Develop and maintain knowledge of the Moncler brand, products, Client Promise, and operational policies and procedures.
Contribute to individual and team objectives through proactive, responsive, and thoughtful support.
Support merchandise flow, including replenishment, go-backs, stock organization, and product movement between the back of house and front of house.
Assist with receiving, unpacking, organizing, and preparing merchandise as directed by store leadership.
Maintain a clean, organized, and efficient stockroom and sales floor, handling merchandise with care.
Contribute to inventory preparation, cycle counts, and inventory execution as requested by management.
Support visual merchandising standards by organizing and repositioning displays and retrieving products for floor updates.
Follow operational controls, safety requirements, and procedures to protect merchandise and Company assets.
Provide flexible support across store activities based on business needs and priorities.
Contribute to a positive, collaborative, and respectful work environment.
Maintain Moncler standards for professional presentation, grooming, and behavior.
Demonstrate reliability, punctuality, flexibility, and urgency, particularly during high-volume periods.
Follow Company policies, procedures, and service standards.
Perform additional duties and responsibilities as assigned by management or the Company.