Full time Support Lead- 5th Avenue NYC

Five Below•New York, NY

2d•Onsite

About The Position

The Support Lead assists with directing Front End Leads, when applicable, and sales associates under the leadership of the Store Manager/Leader and Customer Service Manager. While serving as Manager on Duty, the Support Lead handles key store functions as directed, supports front-end operations and cash management, maintains cleanliness and safety, drives sales, and works to provide customers with a positive experience. The role models Five Below’s values and leadership behaviors, leads the team during assigned shifts, drives key performance indicators and brand loyalty, and helps create an energetic, customer-focused workplace. The position also supports associate supervision, training, coaching, and development; store opening and closing; merchandising, receiving, and stocking; payroll and expense control; and compliance with company procedures. The job description notes that additional responsibilities may be assigned by the Store Manager based on store needs. The position is hourly and starts at $18.00.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to meet the stated physical and communication demands of the role.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers provide outstanding customer service through personal contact with customers and work toward customer satisfaction score goals set by the District Manager.
Lead front-end operations and train staff on the High Fives of Customer Service.
Ensure guests receive fast, friendly checkout service.
Maintain store cleanliness, recovery, and readiness for customers.
Perform store opening and closing procedures and perform Store Manager duties in the Store Manager’s absence.
Assist with supervising, training, coaching, and developing associates.
Review corporate communications and respond accordingly; partner with supervisors or the corporate office on store issues.
Drive store sales and control expenses, including assisting with payroll and keeping payroll within budget.
Assist with merchandising, receiving, and stocking procedures; unload trucks, check in shipments, stage and pack out merchandise, and support front-end and queue merchandising.
Follow and hold associates accountable to Five Below Standard Operating Procedures and Human Resources policies and procedures.
Handle cash procedures, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
Help drive key metrics, including sales, average dollar sales, customer satisfaction scores, and expense control.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stockroom.
Frequently operate a cash register; move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; move around the sales floor and stockroom; communicate with customers and coworkers; read email and printed instructions; and remain upright in a stationary position for 80% of the time.