Full time Support Lead- 5th Avenue NYC
About The Position
The Support Lead assists with directing Front End Leads (if applicable) and sales associates while serving as Manager on Duty, under the leadership of the Store Manager/Leader and Customer Service Manager. The role is responsible for key store functions as directed, including customer service, front-end operations, cash management, cleanliness, safety, and driving sales. As part of the management team, the Support Lead models Five Below’s leadership behaviors, leads the team during assigned shifts, drives performance indicators and brand loyalty, and helps create a fun, customer-focused store environment. This is an hourly position starting at $18.00.
Requirements
- High school graduate or equivalent.
- At least 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multitask.
- Creative thinking.
- Ability to maintain composure under pressure.
Nice To Haves
- College experience preferred.
Responsibilities
- Ensure associates and managers provide excellent customer service through personal contact with customers.
- Achieve customer satisfaction score goals provided by the District Manager.
- Lead front-end operations and train staff on the High Fives of Customer Service.
- Ensure guests have a fast, friendly checkout experience.
- Maintain store cleanliness, recovery, and readiness for customers.
- Perform store opening and closing procedures.
- Perform Store Manager duties in the manager’s absence.
- Assist with supervising, training, coaching, and developing associates.
- Review corporate communications and respond accordingly.
- Partner with supervisors or the corporate office regarding store issues.
- Drive store sales and control expenses, including assisting with payroll within budget.
- Assist with merchandising procedures and front-end and queue merchandising.
- Follow and hold associates accountable to Five Below Standard Operating Procedures.
- Handle cash, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
- Comply with Human Resources policies and procedures.
- Assist with receiving and stocking, including unloading trucks, checking in shipments, staging and packing out merchandise.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- Drive key metrics including sales, average dollar sale (ADS), customer satisfaction scores, and expense control.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
