Support Lead Full Time

Five Below • Pooler, GA

5d • Onsite

About The Position

The Support Lead helps ensure an excellent customer experience and supports the daily operation of a Five Below store. The role trains and supports associates, helps oversee their work, assists with merchandise receiving and organization, and promotes store sales through merchandising, staff performance, and customer service. The Support Lead may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening or closing procedures and performs store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, stoop, and move around the sales floor and stock room; communicate with customers, managers, and coworkers; and remain upright in a stationary position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, attentive service.
• Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee store associates’ daily activities and their customer service and job performance.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform other responsibilities as determined by the Store Manager based on store needs.

Benefits

• The posting refers candidates to the company benefits site for information about health coverage and financial and personal wellness support; specific benefit offerings are not detailed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED