Support Lead Full Time

Five Below • Dothan, AL

11d

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing store associates and Front End Leads, when applicable. While serving as Manager on Duty, the Support Lead handles key store functions, leads front-end operations, supports cash management, cleanliness and safety, and helps drive sales and customer satisfaction. The role models Five Below’s values and leadership behaviors, supports the management team, and helps create a positive customer and associate experience.

The Support Lead also supports hiring and development activities, merchandising and receiving, payroll and expense control, and adherence to company policies and standard operating procedures. The position includes frequent customer interaction and physical work involving merchandise, ladders, and store upkeep. Additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

• High school graduate or equivalent.
• Minimum one year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to operate a cash register frequently.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure associates and managers provide strong customer service through personal contact with customers.
• Work toward customer satisfaction (CSAT) goals set by the District Manager.
• Lead and assist with front-end operations, including ensuring fast, friendly checkouts and training staff on the High Fives of Customer Service.
• Maintain store cleanliness, recovery, and readiness for customers; perform store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform store opening and closing procedures and perform Store Manager duties in the Store Manager’s absence.
• Assist in supervising, training, coaching, and developing associates.
• Review corporate communications and respond accordingly; partner with supervisors or the corporate office regarding store issues.
• Drive store sales and control expenses; assist with payroll processes and keep payroll within budget.
• Assist with merchandising, front-end and queue merchandising, and receiving and stocking procedures.
• Unload trucks, check in shipments, stage merchandise for the sales floor, and pack out merchandise.
• Follow and hold associates accountable to Five Below standard operating procedures and comply with Human Resources policies and procedures.
• Handle cash according to procedures, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
• Help drive key metrics including sales, ADS, CSAT scores, and expense control.

Benefits

• The posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED