Full time support lead

Five Below • Baton Rouge, LA

4d • Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering excellent customer service, driving sales, controlling expenses, and maintaining store operations. The role may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues when needed. It also supports opening and closing procedures, associate onboarding and training, stock processing, merchandising, and store maintenance.

This hourly position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. The role involves frequent movement around the sales floor and stock room, handling merchandise, using ladders, and remaining upright and stationary for much of the workday.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, and travel as required.
• Ability to operate a cash register frequently.
• Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently use ladders and kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to read and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide personal customer contact and a positive customer experience.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee store associates’ daily activities and support effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The posting refers applicants to Five Below’s benefits site for information about benefits and perks, including health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED