Support Lead Full Time

Five Below•Wayne, NJ

5d•Onsite

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing Front End Leads, when applicable, and sales associates while serving as Manager on Duty. The role is responsible for key store functions as directed and helps deliver a positive customer experience, support front-end operations, manage cash, maintain cleanliness and safety, and drive sales. As part of the management team, the Support Lead models Five Below’s values and leadership behaviors, leads the team during assigned shifts, and drives key performance indicators and brand loyalty. The position is hourly and starts at $16.13.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to operate a cash register frequently.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers, managers, and coworkers in person and by telephone, and accurately convey information.
Frequently move across the sales floor and between the sales floor and stock room while retrieving and putting away merchandise.
Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain stationary in an upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers provide excellent customer service through personal contact with customers.
Achieve customer satisfaction (CSAT) goals set by the District Manager.
Lead front-end operations and train staff on the High Fives of Customer Service.
Ensure guests receive fast, friendly checkout service.
Maintain store cleanliness, recovery, and readiness for customers.
Perform store opening and closing procedures.
Perform Store Manager duties in the Store Manager’s absence.
Assist in supervising, training, coaching, and developing associates.
Review corporate communications and respond accordingly.
Partner with supervisors or the corporate office on store issues.
Drive store sales and control expenses.
Assist with payroll and help ensure payroll remains within budget.
Assist with merchandising, receiving, and stocking procedures, including unloading trucks, checking shipments, staging merchandise, and packing out merchandise.
Assist with front-end and queue merchandising.
Drive sales, average dollar sales (ADS), CSAT scores, and expense-control metrics.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Handle cash, including preparing and dropping bank deposits.
Authorize register functions such as post-voids, returns, and discounts.
Follow and hold associates accountable to Five Below’s Standard Operating Procedures.
Comply with Human Resources policies and procedures.