Support Lead Full Time

Five Below • Wayne, NJ

6d

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing store associates and, where applicable, Front End Leads. While serving as Manager on Duty, the Support Lead handles key store functions, leads front-end operations, supports cash management, cleanliness, safety, and sales, and helps ensure customers receive a fast, friendly experience. The role models Five Below’s values and leadership behaviors, drives performance and brand loyalty through the team, and helps maintain an inviting, well-organized store. The position is hourly and starts at $16.13.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to identify and understand email and printed instructions relating to merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure associates and managers provide excellent customer service through personal contact with customers.
• Work toward customer satisfaction (CSAT) goals set by the District Manager.
• Lead and assist with front-end operations, including training staff in the High Fives of Customer Service and ensuring fast, friendly checkout.
• Maintain store cleanliness, recovery, and readiness for customers.
• Perform store opening and closing procedures and perform Store Manager duties in the Store Manager’s absence.
• Assist with supervising, training, coaching, and developing associates.
• Review corporate communications and respond accordingly; partner with supervisors or the corporate office regarding store issues.
• Drive store sales and control expenses; assist with payroll and keep payroll within budget.
• Assist with merchandising, receiving, and stocking, including unloading trucks, checking in shipments, staging and packing out merchandise, and front-end and queue merchandising.
• Follow and hold associates accountable to Five Below Standard Operating Procedures and Human Resources policies and procedures.
• Handle cash according to procedures, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
• Help drive sales, average dollar sales (ADS), CSAT scores, and expense control.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Operate a cash register and perform the physical tasks needed to retrieve, stock, and maintain merchandise.

Benefits

• The posting refers candidates to the company benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED