Support Lead PT- UES, NYC

Five Below•New York City, NY

20h•Onsite

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing Front End Leads, when applicable, and sales associates while serving as Manager on Duty. The role handles key store functions as directed, including customer service, front-end operations, cash management, cleanliness, safety, and sales. The Support Lead models leadership behaviors, leads the team during assigned shifts, drives key performance indicators and brand loyalty, and helps create a positive store culture. The position is hourly and starts at $15.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain stationary in an upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers provide excellent customer service through personal contact with customers.
Work toward customer satisfaction score goals set by the District Manager.
Lead front-end operations and train staff on the High Fives of Customer Service.
Ensure guests receive fast, friendly checkout service.
Maintain store cleanliness, recovery, and readiness for customers.
Perform store opening and closing procedures.
Perform Store Manager duties in the Store Manager’s absence.
Assist with supervising, training, coaching, and developing associates.
Review corporate communications and respond accordingly.
Partner with supervisors or the corporate office regarding store issues.
Drive store sales and control expenses.
Assist with payroll processing and help ensure payroll remains within budget.
Assist with merchandising procedures and front-end and queue merchandising.
Follow Five Below Standard Operating Procedures and hold associates accountable to them.
Handle cash, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
Comply with Human Resources policies and procedures.
Assist with receiving and stocking, including unloading trucks, checking in shipments, staging merchandise, and packing out merchandise.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Help drive sales, ADS, customer satisfaction scores, and expense control.
Perform physical tasks including moving merchandise, using ladders, and retrieving and putting away stock.