PT Support Lead

Five Below•Kingsport, TN

5d•Onsite

About The Position

The PT Support Lead helps oversee daily store activities and supports the store leadership team in delivering customer service, maintaining merchandising and stock, and driving sales. The role may act as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues when needed. It also supports opening and closing procedures, associate onboarding and training, and store maintenance. The position requires a flexible schedule that may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders, and kneel, bend, twist, and stoop.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register; move and place merchandise; retrieve and put away stock; and assist customers across the sales floor.
Work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts and travel as required.