seasonal support lead pt

Five Below•Covington, LA

About The Position

The Seasonal Support Lead helps oversee store operations and associates while delivering Five Below’s customer service experience. The role supports sales, merchandising, stock processing, associate onboarding and training, and store maintenance. When needed, the lead acts as Manager on Duty and may manage store opening or closing procedures. The position is part-time and seasonal, with a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The stated starting pay is $11.50 per hour.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to operate a cash register, computer, handheld devices, phone, walkie, and mobile devices.
Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb ladders, kneel, bend, twist, stoop, and move throughout the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to read and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide an engaging customer experience through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.