Support Lead - Seasonal PT

Five Below • Vincennes, IN

7d

About The Position

The Support Lead helps oversee store associates and daily operations while delivering an excellent customer experience. The role trains and supports associates, assists with receiving and merchandising stock, and promotes store sales while controlling expenses. The Support Lead may act as Manager on Duty and may occasionally manage store opening or closing procedures. This is a seasonal, part-time, hourly position starting at $11.50.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
• Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb ladders and kneel, bend, twist, and stoop.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and support effective performance and customer service.
• Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Help drive sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED