Support Lead - Seasonal PT

Five Below•Vincennes, IN

About The Position

The Support Lead helps oversee store operations and associates while delivering an excellent customer experience. The role trains and supports crew members, assists with stock receiving and organization, helps drive sales and control expenses, and partners with store leadership on merchandising and World Recovery. When needed, the Support Lead serves as Manager on Duty and may manage store opening or closing procedures. The position also includes store maintenance and physical tasks such as moving merchandise, using ladders, and remaining upright for much of the workday. This is a seasonal, part-time hourly position starting at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders and kneel, bend, twist, and stoop.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee associates’ daily activities and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.