seasonal support lead pt

Five Below•Covington, LA

7d•Onsite

About The Position

The Seasonal Support Lead supports Five Below store operations and helps ensure associates provide an excellent customer experience. The role helps oversee daily associate activities, supports receiving and merchandising, and drives sales while controlling expenses. When needed, the lead acts as Manager on Duty and may manage store opening or closing procedures. The position also supports associate onboarding and training, and performs store maintenance. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and possibly overnight shifts, and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders, kneel, bend, twist, and stoop, and move across the sales floor and to and from the stock room.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, both face-to-face and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.