PT Support Lead

Five Below•Kingsport, TN

4d•Onsite

About The Position

The PT Support Lead helps deliver Five Below’s customer service experience and supports daily store operations. The role trains and supports associates, helps oversee their work, assists with receiving and organizing merchandise, and may serve as Manager on Duty with responsibility for store operations, staff management, customer service, and urgent issues. The position also supports store opening and closing, sales and expense control, merchandising, World Recovery, and store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs. This hourly position requires a flexible schedule that may include day, evening, weekend, or overnight shifts, as well as travel when required. It involves frequent customer and coworker communication, operating a cash register, handling merchandise, climbing ladders, and moving around or remaining upright in the store.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; frequently climb ladders; and frequently kneel, bend, twist, and stoop.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide personal, welcoming customer service.
Train crew members on the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee store associates’ daily activities and customer service.
Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and procedures.
Drive sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
Partner with store leadership on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.