PRADA Client Advisor Bellevue

Prada Group•Seattle, WA

1d•Onsite

About The Position

The Client Advisor serves as an ambassador for the Prada Group’s brands, conveying and promoting their philosophy and values to clients. The role focuses on maximizing individual and team sales while delivering an exceptional, memorable luxury customer experience. Client Advisors put clients first by understanding their needs and expectations, building meaningful relationships, and developing brand loyalty. The position is based in the Bellevue store. It involves welcoming and serving clients, providing personalized service, supporting omnichannel engagement, and maintaining high standards across the shop floor, visual displays, and stock procedures. The Client Advisor contributes to a positive, inclusive team environment and helps protect merchandise and maintain store security. The Prada Group describes its workplace as creative and international, with teams motivated by curiosity and excellence. It emphasizes employee talent and passion as drivers of professional growth and promotes equal opportunity and an inclusive, fair, and respectful workplace.

Requirements

Passion for selling and stores.
Curiosity and interest in luxury, fashion, art, and design.
Experience building long-lasting relationships with clients.
Ability to work both independently and as part of a team.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
Passion for and knowledge of the managed product category.
English language proficiency is required.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Create a welcoming environment and place the customer at the center of the experience, meeting their needs and requests in accordance with the client journey ceremony.
Capture customer data in the Company CRM to maintain and develop client relationships, provide personalized service, and create future opportunities.
Embrace and promote an omnichannel mindset.
Collaborate with colleagues through open, constructive communication to provide a consistent experience and contribute to a positive working environment that embraces diversity and inclusion.
Welcome and serve customers, delivering an excellent in-store experience.
Engage proactively in cross-selling across departments and maximize sales opportunities to achieve individual targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Handle customer complaints effectively, involving the line manager when necessary.
Maintain high standards on the shop floor and in visual displays, following company operating guidelines and stock procedures.
Contribute to store security and remain attentive to prevent product theft.