Senior Client Advisor (Las Vegas Wynn)

Moncler Group•Las Vegas, NV

2d•Onsite

About The Position

Moncler is seeking a Senior Client Advisor to contribute to an elevated luxury retail experience at its Las Vegas Wynn location. The role combines personalized client service, relationship development, sales performance, teamwork, and operational support. The advisor represents Moncler’s brand and values while helping achieve individual and store business objectives. The position involves welcoming clients, anticipating their needs, providing product and service recommendations, and building lasting relationships through active clienteling and follow-up. The advisor maintains expert knowledge of Moncler products, collections, services, seasonal initiatives, and brand heritage, while pursuing individual sales goals and key performance indicators. The Senior Client Advisor also supports store operations, including transaction processing, inventory activities, visual merchandising, loss prevention, compliance, and maintaining an organized and clean store. The role requires collaboration, professionalism, flexibility, and a client-first approach in a fast-paced retail environment.

Requirements

Minimum 3 years of retail experience.
Proven track record of achieving sales goals and developing client relationships.
Strong clienteling mindset and ability to build lasting client relationships.
Results-driven, with a strong sales and service focus.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced and dynamic environment.
Fashion-forward, with an interest in luxury retail.
Professional presentation and communication skills.
Fluency and strong communication skills in the local language; proficiency in English or other languages may be required based on business needs.
Dependable, punctual, and flexible.
Proficient in Microsoft Office and retail systems.

Nice To Haves

Retail experience in a luxury or client-focused environment.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment by supporting colleagues and contributing to store success.
Participate in store initiatives, meetings, training sessions, and daily operations, demonstrating flexibility and teamwork.
Communicate openly and professionally with colleagues and management.
Represent the Moncler brand by embodying its values and contributing to a culture of excellence.
Welcome every client and deliver an exceptional luxury experience consistent with Moncler’s client service standards.
Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
Understand and anticipate client needs and recommend products and services that enhance the client experience.
Develop new client relationships and strengthen existing ones through proactive outreach and follow-up using approved clienteling tools.
Use bilingual or multilingual communication skills, when applicable, to serve an international client base.
Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor individual performance and adjust selling strategies to maximize results while maintaining an exceptional client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
Support store sales, profitability, and performance objectives.
Stay informed about business priorities, promotions, and product availability.
Follow Company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
Maintain store organization, cleanliness, and operational excellence throughout the day.
Protect confidential Company and client information.
Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities while maintaining a client-first mindset.
Perform additional responsibilities and projects as assigned to support business needs.