Sales Associate - Wynn, Las Vegas
About The Position
As an Ambassador of the Maison, the Sales Associate achieves and exceeds sales targets set by management and proactively develops a client portfolio. The role ensures a unique client experience at every touch point and participates in the boutique’s daily operations. The position is based at Cartier’s Wynn boutique in Las Vegas and reports to the Sales Experience Manager. The Sales Associate provides exceptional service before, during, and after sales; builds and maintains client relationships; supports client events and networking; and assists with daily boutique operations, including merchandising, inventory, and security procedures. Candidates should have 2 to 5 years of experience in luxury retail, service, or hospitality, along with general knowledge of timepiece movements. College education is preferred. Availability for retail hours, including weekends, and travel for trainings and events is required.
Requirements
- 2 to 5 years of previous experience in a luxury retail, service, or hospitality environment.
- General knowledge of timepiece movements.
- Ability to work in a fast-paced retail store environment.
- Computer and internet savvy.
- MS Office experience.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and internal and external customer priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
- Maintain a professional demeanor and uphold the Cartier brand image.
- Self-starter with a team-player approach.
- Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.
Nice To Haves
- College degree preferred.
- SAP knowledge preferred.
- Additional language skills are a plus.
Responsibilities
- Consistently achieve or exceed monthly sales targets set by management.
- Provide outstanding customer service, including greeting and acknowledging clients, maintaining product knowledge and service standards, and supporting clients before, during, and after sales.
- Adapt the sales approach to client needs and motivations, negotiate, and handle objections.
- Assist after-sales clients in accordance with Maison values, provide recommendations, and act as a referent for an exceptional client experience.
- Remain current on industry news and competitors.
- Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management to develop plans for clients and prospects.
- Accurately capture client data for follow-up and relationship building using available tools.
- Resolve client issues and concerns appropriately and escalate them to management as needed.
- Partner with management to plan and participate in in-store and offsite events and networking.
- Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
- Assist with daily boutique setup and breakdown and communicate maintenance issues.
- Assist with merchandising and daily maintenance of displays and back-stock.
- Participate in daily and annual inventories and cycle counts to support a successful audit.
- Assist with special projects, such as price changes and back-office responsibilities.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
