Sales Associate - Wynn, Las Vegas
About The Position
The Sales Associate serves as an Ambassador of Cartier, achieving and exceeding sales targets while proactively developing a client portfolio and ensuring a distinctive client experience across all touch points. The role also contributes to the boutique’s daily operations. The associate provides exceptional service before, during, and after sales; adapts to client needs, handles objections, supports after-sales clients, and stays informed about industry and competitor developments. They cultivate client relationships, accurately capture client information, address client concerns, and work with management on client plans, events, and networking. The position also supports boutique setup and breakdown, merchandising, display and back-stock maintenance, inventories, cycle counts, audits, and special projects. Associates must follow security and operational procedures and maintain Cartier’s professional brand image. The role is based at Cartier’s Wynn boutique in Las Vegas and requires availability for retail hours, including weekends, as well as travel for trainings, client events, and conferences.
Requirements
- 2 to 5 years of previous experience in a luxury retail, service, or hospitality environment.
- General knowledge of timepiece movements.
- Ability to work in a fast-paced retail store environment.
- Computer and internet savvy.
- MS Office experience.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and internal and external customer priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
- Self-starter with a team-player approach.
- Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.
Nice To Haves
- College degree preferred.
- SAP knowledge preferred.
- Additional language skills are a plus.
Responsibilities
- Consistently achieve or exceed monthly sales targets set by management.
- Provide outstanding customer service, including greeting and acknowledging customers, maintaining product knowledge, and supporting clients before, during, and after sales.
- Adapt sales approach to client needs and motivations, negotiate, and handle objections.
- Assist and support after-sales clients in accordance with Maison values, providing recommendations and referring matters as appropriate.
- Stay current on industry news and competitors.
- Develop new and existing client relationships through service and Maison CRM initiatives, partnering with management on plans for clients and prospects.
- Accurately capture client data and use available tools for follow-up and relationship building.
- Resolve client issues and concerns appropriately, escalating them to management when needed.
- Work with management to plan and participate in in-store and offsite events and networking.
- Follow Group, Maison, and boutique security and operational policies and procedures.
- Assist with daily boutique setup and breakdown and communicate maintenance issues.
- Assist with merchandising and daily maintenance of displays and back-stock.
- Participate in daily and annual inventories and cycle counts in preparation for audits.
- Assist with special projects, including price changes and back-office responsibilities.
- Maintain a professional demeanor and represent the Cartier brand.
- Be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
