Host Person - Zero Bond at Wynn Las Vegas

Wynn Resorts•Las Vegas, NV

12d

About The Position

The Host Person at Zero Bond Las Vegas is the first point of contact for members and their guests, delivering the warmth, professionalism, and discretion associated with the Zero Bond experience. The role manages guest arrivals, member check-in, reservations, inquiries, and front-of-house presentation while supporting effective seating and guest flow. Hosts maintain relationships with returning members, communicate feedback and concerns to management, and coordinate with membership and management teams on guest-list matters and on-site escalations. The position also involves attending required training and pre-shift briefings and following departmental and Wynn company policies and procedures.

Requirements

At least 1 year of experience as a host or in a similar guest-facing role.
Availability to work all shifts, including day, swing, weekdays, weekends, and holidays.
Professional phone etiquette, strong organizational skills, and proficiency in basic computer systems.
Strong problem-solving and conflict-resolution skills, including the ability to remain calm in high-stress situations.
Exceptional verbal and written communication skills and fluency in English.
Attention to detail and ability to multitask in a high-volume, demanding work environment.
At least 21 years of age.
Ability to obtain and maintain any required licensing or active work cards for the position.
Ability to grasp, turn, and hold objects with the hands; stand and work on the feet for at least 10 hours; move quickly around the club; occasionally move, pull, carry, or lift up to 50 pounds and regularly move, pull, carry, or lift up to 35 pounds; and kneel, bend, crouch, and climb as required.
Ability to work in a smoking environment and occasional exposure to cold, heat, and water.

Nice To Haves

Experience in a high-end restaurant, lounge, or hospitality environment.
Proficiency with SevenRooms and Peoplevine.

Responsibilities

Greet members and their guests by name with warmth and professionalism.
Manage high-volume phone lines and respond promptly to inquiries about bookings, food and beverage requests, events, and membership.
Support the manager with table management to maximize seating and maintain guest flow.
Keep the front desk clean, organized, and guest-ready.
Carry out daily guest-list operations, confirm member validity, and communicate with membership and management teams about on-site concerns and escalations.
Build professional relationships with returning members and guests, recognize repeat visitors, and engage with them meaningfully.
Relay member feedback, concerns, and service suggestions to management in a timely and professional manner.
Coordinate reservation requests, including large-party bookings, using approved systems and protocols.
Follow Wynn grooming, attire, and uniform standards and maintain a polished professional appearance.
Maintain a friendly, engaged, and upbeat presence in guest interactions.
Perform other guest-service duties as directed by management.
Attend required training sessions and pre-shift briefings to stay informed about daily priorities, new offerings, and member notes.
Perform responsibilities in accordance with departmental and Wynn company policies and procedures.