Senior Clerk - Receptionist

UnitedHealth Group•San Antonio, TX

20d•$16 - $29•Onsite

About The Position

The Senior Clerk is the first point of contact for a home health agency, assisting customers, physician offices, patients, vendors, and staff. The role quickly answers and routes calls, supports referral processing and patient intake, enters patient information into the current EMR, and manages messages and documents to help ensure accurate and timely service. It also performs quality assurance on referral processing and provides feedback to central intake management. The position may train new employees and provide refresher training for the home health receptionist role. This is an onsite, full-time position at 19500 W Interstate in San Antonio, Texas. The regular schedule is Monday through Friday, with an 8-hour shift during normal business hours of 8:00 a.m. to 5:00 p.m. CST. Training is also scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, including one-to-one training with a senior lead followed by on-the-job training. Occasional overtime or extended hours may be necessary based on business needs. The role requires maintaining patient privacy and confidentiality, following agency policies and the appropriate chain of command, and communicating clearly and cooperatively. The work is performed in an office during agency operating hours. Employees may need to remain seated for prolonged periods, operate office equipment, lift up to 25 pounds, and handle stressful situations calmly. The office noise level may be moderately high. The hourly pay range is $16–$29, based on factors including local labor markets, education, work experience, and certifications. The employer offers a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED, or equivalent years of work experience.
At least 18 years of age.
At least 1 year of experience in healthcare, a medical office, or home health back-office administrative duties.
At least 1 year of experience with Microsoft Word and Microsoft Excel processing software.
Skill using computer terminals and common office devices, including printers, fax machines, and copiers.
Ability to understand and follow written and verbal instructions in English.
Ability to work onsite at 19500 W Interstate, San Antonio, Texas.
Ability to work the full-time Monday–Friday schedule during normal business hours of 8:00 a.m. to 5:00 p.m. CST, with occasional overtime as business needs require.
Typing speed of at least 25–30+ WPM.
Ability to remain seated for prolonged periods and maintain concentration.
Visual ability to distinguish characteristics such as shape, size, distance, motion, and color, including far and near acuity.
Sufficient dexterity and visual acuity to operate office machines.
Ability to lift 25 pounds.
Ability to work in a stressful environment and handle stressful situations calmly and courteously.
Flexibility and adaptability to the work environment.

Nice To Haves

Knowledge of medical terminology.
Fluency in English and Spanish.
Knowledge of general office procedures.

Responsibilities

Collect, verify, and record initial client information, including services, insurance, benefits, physician information, and patient demographics.
Assist with inbound and outbound calls, providing accurate answers to queries, concerns, and referral-processing status requests.
Request patient orders from referral sources by fax, email, or referral platforms.
Review new authorizations for patient care visits for accuracy and upload them into the patient EMR.
Review and enter home health non-admissions into the current EMR.
Support home health intake specialists by reviewing and entering new home health referrals.
Perform quality assurance on referral processing to minimize errors and provide feedback to central intake management on team performance.
Train new employees in the home health receptionist position and provide refresher training as needed.
Contact patients to verify information, including address and insurance, confirm pertinent details, and provide the date of the first visit with a clinician.
Enter patient information into the EMR and upload necessary paperwork for clinician review.
Navigate eligibility and authorization portals, including eCW, naviHealth, Avality, EPRG, Trucare, Waystar, UHC, Alscripst, Careport, Curaspan, and Leading Reach.
Provide professional, courteous customer service and maintain attention to detail, communication skills, and speed when answering calls.
Manage TIGER CONNECT messages from the answering service and distribute them to the appropriate branch personnel through distribution groups.
Review and rename incoming RightFax faxes and assign them to the appropriate intake specialist.
Review new web referrals from facility platforms, rename them, and assign them to the appropriate intake specialist.
Perform general clerical duties in support of patient services, including answering phones, copying, faxing, and reviewing incoming referral documentation for accuracy.
Check email, TIGER CONNECT, the team messaging system, and voicemail, and respond to time-sensitive messages from customers and leadership.
Assist in obtaining authorization for skilled nursing, therapy, and home health aide visits.
Promote and maintain a positive attitude and encourage others to do the same.
Attend required in-service training to maintain a comprehensive home healthcare knowledge base.
Complete assignments within projected timeframes and demonstrate effective time management.
Communicate verbally and in writing in a clear, positive, and cooperative manner.
Maintain responsibility for attendance and punctuality and follow the UHG code of conduct.
Promote the agency’s philosophy, mission statement, and administrative policies.
Maintain privacy and confidentiality regarding patients, families, staff, and agency information.
Adhere to the Dress Code Policy and promote the agency’s image.
Follow the appropriate chain of command in communications.
Demonstrate flexibility, enthusiasm, and willingness to cooperate with others or work in their place as needed.
Perform other duties assigned by the direct supervisor.