Receptionist Clerk

CommonSpirit Health • Arroyo Grande, CA

2d

About The Position

The Clinic Clerk is the welcoming face and organizational hub of the clinic, supporting a seamless and positive patient experience. The role manages patient registration and scheduling, patient flow, billing inquiries, and clerical support while maintaining strict confidentiality, securely handling financial transactions, and responding to patient needs. The Clerk helps keep clinic operations smooth and on schedule.

The position requires comprehensive knowledge of third-party payors, including HMO, PPO, EPO, and government programs. Duties also include obtaining authorizations for exams, processing TARs when needed, entering orders and ensuring they have corresponding diagnoses, notifying technologists about phone-report exams and STAT cases, accepting payments, and establishing payment-arrangement contracts. The Clerk processes subpoenas and requests from insurance companies, attorneys, and attorney services, verifies processing fees and patient authorizations, and prioritizes and distributes cardiovascular reports to facilitate patient care.

Requirements

• Completion of a medical terminology class or equivalent work experience, upon hire.
• Exceptional organizational skills, a customer-centric approach, and meticulous attention to detail.
• Ability to manage a fast-paced environment proactively while maintaining confidentiality and efficiency.

Nice To Haves

• Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience.

Responsibilities

• Manage patient registration and scheduling.
• Process patient flow and address billing inquiries.
• Provide clerical support while maintaining patient confidentiality.
• Handle financial transactions securely and remain attentive to patient needs.
• Apply knowledge of third-party payors, including HMO, PPO, EPO, and government programs.
• Obtain required authorizations for exams when scheduling and/or registering patients.
• Process TARs when necessary.
• Enter the correct order in the order-entry module and ensure each order has a corresponding diagnosis.
• Notify technologists of phone-report exams and STAT cases.
• Accept payments and establish payment-arrangement contracts.
• Process subpoenas and requests from insurance companies, attorneys, and attorney services.
• Ensure processing fees and patient authorizations have been obtained.
• Separate and distribute cardiovascular reports by priority to facilitate patient care.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed