Clerk/ Receptionist

Union County Community Action, Inc•Monroe, NC

18h•Onsite

About The Position

The Clerk/Receptionist provides customer service, computer data entry, and general office support in the Main Lobby of the Head Start/Early Head Start Center in Monroe, Union County, North Carolina. The role greets and directs visitors and families, maintains attendance and enrollment information, supports the CACFP meal reimbursement program, and performs routine communications and reporting. The position reports to the Site Manager and is classified as non-exempt. The Clerk/Receptionist also completes office projects as needed and may assist with classroom operations by providing brief staff breaks or serving in classroom ratio, as directed by the Site Manager. The work environment typically has a moderate noise level.

Requirements

High school diploma or GED, EDU 119, and six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Working knowledge of master telephone systems, desktop computers, related software, printers, calculators, copiers, risographs, and fax machines.
Must pass an annual physical and TB screening and submit to random drug screenings.
Must have a valid driver's license.

Responsibilities

Greet visitors and families in the Main Lobby, determine their needs, and direct them to appropriate staff.
Enter demographic information and child attendance data into the computer, including CACFP meal attendance and regular child attendance.
Maintain records for the CACFP meal reimbursement program.
Maintain child enrollment files to ensure compliance with North Carolina Day Care Regulations.
Answer the phone and direct callers to appropriate staff.
Attend required pre-service training and staff meetings.
Complete DSS Day Care and Transportation reports monthly.
Check staff attendance daily and email the daily staff attendance report to management.
Enter family, day care, attendance, and other information into Child Plus.
Type memos, letters, and other projects as needed.
Assist with daily operations by serving in classroom ratio and providing restroom or other brief breaks to classroom-ratio staff, as determined by the Site Manager.