Sr Case Manager/Case Manager, 74 Avenue A

ACMH INC•New York, NY

10d•$52,081 - $60,355•Onsite

About The Position

The Senior Case Manager/Case Manager provides case coordination and community rehabilitation services for clients at 74 Avenue A in Queens Village. The role reports to the Program Director and works Monday through Friday, 8:00 a.m. to 4:00 p.m. The position supports clients through regular home visits, psychosocial histories, functional skills assessments, care coordination, medication monitoring, health screening, individualized rehabilitation planning, and community rehabilitation and housing support services. It also involves documenting progress, maintaining client records, supporting transitions to independent living, responding to crises, and helping maintain program apartments. The employee serves as a Qualified Mental Health Staff Person and may provide coverage for other program staff. ACMH describes itself as a provider of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. It states a commitment to the mental and physical wellbeing of vulnerable New Yorkers and to becoming an anti-racist organization that promotes equity at individual, interpersonal, and institutional levels. ACMH is an equal opportunity employer.

Requirements

For the Senior Case Manager role: a master’s degree in psychology or a human-services-related field; alternatively, a bachelor’s degree in psychology or a human-services-related field and at least three years of direct-care experience in human services.
For the Case Manager role: a bachelor’s degree in psychology or a human-services-related field.
Strong written and verbal communication skills.
Submit a resume, cover letter, and contact information for three professional references.

Nice To Haves

Experience working with adults with serious mental illness is preferred.
A master’s degree is preferred.

Responsibilities

Conduct regular home visits for an assigned caseload.
Obtain psychosocial histories and conduct functional skills assessments.
Establish and maintain liaison with the primary provider of psychiatric care.
Help clients access psychiatric, substance use, and medical services, as well as entitlement benefits.
Monitor client medication, including adherence and side effects.
Administer standardized health screening tools.
Develop individualized rehabilitation plans (Service/Support Plans) based on clients’ needs, strengths, and goals, in consultation with the treatment team and others chosen by the client.
Deliver community rehabilitation services as needed, including self-advocacy, community integration and resource development, daily living skills, health services, medication management training, parenting training, rehabilitation counseling, skill development, socialization, substance abuse services, and symptom management.
Deliver housing support services as needed, including education and employment support, behavioral health, harm reduction and substance use support, entitlement assistance, health care, emergency services, Health Home Care Coordination, and transportation.
Document client responses, progress, and regressions, and regularly update Service/Support Plans.
Train clients in safety procedures and conduct fire drills and self-preservation tests.
Prepare residents for transition to independent living and make necessary referrals.
Facilitate crisis intervention during emergencies.
Staff the emergency phone on a rotating basis.
Maintain client charts and submit required notes and reports, including incident reports, in accordance with agency procedures.
Oversee apartment maintenance, inventory furniture, and alert the Program Director to maintenance problems.
Attend in-service training as requested by supervisory personnel.
Provide coverage for other program staff as needed.
Serve as a Qualified Mental Health Staff Person.
Perform other duties as assigned by the supervisor.