Sr Case Manager/Case Manager, 74 Avenue A & Queens Treatment Apartment (QTA)

ACMH INC•New York, NY

12d•$55,632 - $63,905•Onsite

About The Position

The Senior Case Manager/Case Manager provides case coordination and community rehabilitation services for residents of 74 Avenue A and Queens Treatment Apartment (QTA), serving clients in Queens. The role includes conducting regular home visits, assessing clients’ psychosocial histories and functional skills, coordinating psychiatric and other health care, monitoring medication, and developing and updating individualized rehabilitation plans in consultation with clients and their treatment teams. The Case Manager delivers community rehabilitation and housing support services based on individual needs. Services may include daily living and skill development, community integration, health and medication management, socialization, substance use support, education and employment assistance, entitlement access, transportation, and care coordination. The position also supports clients’ transitions to independent living, responds to crises, trains residents in safety procedures, and maintains required client documentation and apartment-related records. The position reports to the Program Director and works Tuesdays through Saturdays from 10:00 a.m. to 6:00 p.m. It includes rotating emergency phone coverage and providing coverage for other program staff as needed. Applicants are asked to submit a resume, cover letter, and contact information for three professional references. ACMH describes its work as supporting the mental and physical wellbeing of vulnerable New Yorkers and states its commitment to becoming an anti-racist organization and promoting equity.

Requirements

For Senior Case Manager: M.A. in psychology or a human services-related field, or a B.A. in psychology or a human services-related field plus at least 3 years of experience providing direct care in human services.
For Case Manager: B.A. in psychology or a human services-related field.
Bilingual English/Mandarin required for both roles.
Strong written and verbal communication skills.

Nice To Haves

Experience working with adults with serious mental illness preferred.
For Senior Case Manager, a master’s degree is preferred.

Responsibilities

Conduct regular home visits for an assigned caseload.
Obtain psychosocial histories and conduct functional skills assessments.
Liaise with the primary provider of psychiatric care.
Help ensure clients have access to psychiatric, substance use, and medical services, as well as entitlement benefits.
Monitor client medication adherence and side effects.
Administer standardized health screening tools.
Develop individualized rehabilitation plans (Service/Support Plans) in consultation with clients, treatment team members, and others chosen by the client.
Deliver community rehabilitation services according to individual needs, including advocacy, community integration, daily living skills, health services, medication management training, parenting training, rehabilitation counseling, skill development, socialization, substance use services, and symptom management.
Deliver individualized housing support services, including education and employment support, behavioral health support, harm reduction and substance use support, entitlement assistance, health care, emergency services, Health Home Care Coordination, and transportation.
Document client responses, progress, and regressions, and regularly update Service/Support Plans.
Train clients in safety procedures and conduct fire drills and self-preservation tests.
Prepare residents for transition to independent living and make necessary referrals.
Facilitate crisis intervention in emergencies.
Staff the emergency phone on a rotating basis.
Maintain client charts and submit required notes and reports, including incident reports, in accordance with agency procedures.
Oversee apartment maintenance, inventory furniture, and alert the Program Director to maintenance problems.
Attend in-service training as requested by supervisory personnel.
Provide coverage for other program team staff as needed.
Serve as a Qualified Mental Health Staff Person.
Perform other duties as assigned by the supervisor.