Senior Business Program Manager

Microsoft•Washington, DC

6d•$97,600 - $188,400

About The Position

The Senior Business Program Manager serves as a strategic advisor and operational leader in Microsoft’s US Federal Operating Unit, partnering with the leadership team to execute business priorities. The role simplifies complexity, creates clarity, accelerates business outcomes, and enables effective operations through disciplined planning, operational rigor, and cross-functional collaboration. It leads workstreams such as headcount management, fiscal year planning, Copilot reporting, and business insights, partnering with the Fed Executive Office, Finance, HR, Sales Excellence, and other stakeholders to align strategy and execution and drive accountability. The position drives business operations, supports leadership decision-making, coordinates planning, and tracks business outcomes. It also develops stakeholder relationships and communications, leads program execution and operating rhythms, uses data and performance measures to assess program impact, and drives special projects across teams. The role helps the organization advance its AI adoption and incorporates security principles into planning processes.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement, or equivalent experience.
Pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
U.S. citizenship; citizenship will be verified via a valid passport due to citizenship-based legal restrictions associated with supporting U.S. government agency customers.
Track record of delivering measurable business improvements.
Ability to partner across teams, align goals, and drive focused results with large impact.
Ability to create structure in complex and ambiguous situations and respond flexibly in time-sensitive situations.
Experience managing multiple projects and requests simultaneously.
Solid verbal and written communication skills.
Strong interpersonal skills and ability to work as a team player.
Ability to learn quickly and adapt to a dynamic working environment.

Nice To Haves

Master’s degree in Business, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement, or equivalent experience.
Bachelor’s degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement, or equivalent experience.

Responsibilities

Drive compliance, prioritization, and decision support for leaders by creating clarity in ambiguous situations.
Partner with leadership to develop and execute planning processes, coordinate with corporate planning, and integrate plans across the organization.
Ensure strategic initiatives are aligned across functions; communicate plans and create a common understanding of priorities and metrics.
Identify and implement effective practices for strategic execution, advocate for business needs, and coordinate with enterprise stakeholders.
Contribute to organizational design, research strategic options, and track and report key indicators of success.
Facilitate the team’s rhythm of business (ROB), balancing rigor with innovation and agility.
Build and leverage a broad network, cultivate relationships with leaders and stakeholders, and tailor content to stakeholder needs and context.
Carry out reporting and exception management, align team activities with strategic objectives, and maintain confidentiality and discretion.
Evangelize complex programs to stakeholders, partners, and customers to gain support; communicate program value and business impact using data and storytelling.
Define and execute landing and communication plans, and lead the rhythm of business during plan execution.
Work across teams to clarify program requirements and ensure they can be met.
Collect and evaluate success criteria and performance metrics; use scorecards and dashboards to monitor programs and alignment with objectives.
Use data to identify program risks, mitigation plans, opportunities to streamline or optimize programs, and programs to sunset when they are no longer needed or meeting objectives.
Identify and scope new program opportunities and improvements to existing programs.
Define program strategy, gather requirements, align stakeholders and leaders, identify resource needs, create project plans and targets, and coordinate teams around the plan of record.
Incorporate security principles into planning processes.
Drive cross-team projects and lead program management for organization-wide strategic efforts requiring coordination across disciplines and business organizations.
Help the organization become Frontier in its AI adoption.