Senior Business Product Manager, Lending

EverBank • Irvine, CA

1d

About The Position

The Senior Business Product Manager, Lending identifies, defines, and delivers business capabilities supporting the commercial lending lifecycle. The role is a key liaison among Business, Operations, Technology, Risk, Finance, Accounting, and other cross-functional partners, driving strategic initiatives and operational improvements. Its initial focus is Commercial Servicing and complex lending products, including corporate lending, syndicated lending, specialty finance, equipment finance/leasing, and structured mortgage finance. The scope may expand to other areas of the commercial lending lifecycle.

This business-facing role combines commercial lending knowledge with product management, business analysis, and transformation experience to develop practical solutions that improve operational efficiency, scalability, controls, and client experience. It defines business needs, documents requirements, supports solution delivery, leads testing, and helps ensure successful implementation of strategic initiatives.

Requirements

• 7+ years of experience in commercial lending, commercial loan servicing, product management, business analysis, or lending operations supporting complex commercial lending products.
• Experience supporting corporate lending, syndicated lending, specialty finance, equipment finance/leasing, or structured finance.
• Hands-on experience with FIS Commercial Loan Servicing (CLS) and/or the ACBS platform, including requirements definition, system enhancements, process optimization, testing, and implementation support.
• Demonstrated experience leading cross-functional initiatives involving Business, Operations, Technology, Risk, Finance, and Accounting.
• Experience with requirements gathering, process design, user acceptance testing (UAT), and delivery of business and technology solutions.

Nice To Haves

• University degree preferred.
• 7+ years of role-specific work experience preferred.

Responsibilities

• Partner with business leaders to identify opportunities to improve commercial lending and servicing capabilities.
• Define business priorities, requirements, and success metrics for strategic initiatives.
• Support the development and execution of product roadmaps aligned to business objectives.
• Drive process improvement and transformation across lending and servicing operations.
• Evaluate operational challenges and recommend solutions that improve efficiency, controls, and scalability.
• Collaborate with cross-functional stakeholders to define future-state business capabilities and operating models.
• Gather, document, and validate business requirements from stakeholders.
• Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
• Facilitate stakeholder workshops and working sessions to align on business objectives and solution design.
• Analyze current-state processes and identify opportunities for improvement and standardization.
• Ensure requirements address operational, regulatory, accounting, reporting, and customer needs.
• Lead User Acceptance Testing (UAT) for new capabilities, enhancements, and system changes.
• Develop test plans, test scenarios, and test scripts; coordinate business testing and support defect resolution.
• Partner with Technology and project teams throughout design, development, testing, and implementation.
• Assist with change management, business readiness, training, and rollout activities.
• Monitor outcomes and ensure delivered solutions meet business objectives and user expectations.
• Build partnerships across Business, Operations, Technology, Risk, Finance, Accounting, Compliance, and other support functions.
• Advocate for business needs throughout the delivery lifecycle; communicate priorities, progress, risks, and outcomes to stakeholders and leadership.
• Facilitate alignment and decision-making across stakeholder groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior