Senior Business Process Analyst

Diverse Agile Solutions•Adelphi, MD

1d•$110,000 - $125,000•Hybrid

About The Position

Diverse Agile Solutions is seeking a Senior Business Process Analyst to support the University of Maryland Global Campus (UMGC) Office of Information Technology. The analyst will act as a strategic liaison among business stakeholders, executive leadership, technical architects, developers, and project management teams. The role involves analyzing, documenting, and improving business processes, and supporting the design, configuration, testing, and ongoing maintenance of UMGC’s Enterprise Data, Analytics, and AI Platform (EDAP). The successful candidate will bring experience in business process improvement, requirements gathering, enterprise data environments, and Agile methodologies. The position requires strong communication, facilitation, presentation, and relationship-management skills, including the ability to work effectively with executive-level stakeholders. This is a hybrid position based in Adelphi, Maryland, with onsite work required as needed by the client.

Requirements

At least 8 years of experience in Business Analysis, Business Process Improvement, or related disciplines.
Experience working in higher education, technology professional services, or product/consulting environments.
Demonstrated experience delivering business process improvement initiatives and measurable business value.
Strong experience with business process modeling and requirements documentation.
Experience developing BRDs, functional requirements, features, user stories, and acceptance criteria.
Experience with enterprise data platforms, data ingestion, and data transfer technologies.
Experience with Microsoft data technologies, Microsoft Fabric, Amazon Redshift, or Databricks.
Experience developing reports and dashboards using Microsoft Power BI.
Strong understanding of Agile methodologies, including Scrum, Kanban, and Scaled Agile.
Excellent communication, presentation, facilitation, and stakeholder management skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related discipline.
Experience supporting enterprise data warehouse or enterprise analytics initiatives.
Experience working with AI and advanced analytics platforms.
Experience collaborating with technical architects, developers, and enterprise technology teams.
Experience supporting higher education institutions or large enterprise organizations.
Agile certifications such as Certified Scrum Master (CSM), PMI-ACP, or SAFe certifications.

Responsibilities

Analyze existing processes and develop detailed current-state (AS-IS) and future-state (TO-BE) process models.
Identify operational inefficiencies, process gaps, and opportunities for improvement, and recommend solutions that support organizational objectives.
Develop process documentation, workflows, specifications, and requirements.
Lead requirements elicitation, analysis, prioritization, and documentation.
Facilitate stakeholder interviews, workshops, brainstorming sessions, and discovery meetings.
Develop Business Requirements Documents (BRDs), features, user stories, and acceptance criteria.
Validate requirements with cross-functional stakeholders and translate business needs into actionable technical requirements for architects and developers.
Support requirements development for enterprise data warehouse initiatives and collaborate on data ingestion, integration, and transfer solutions.
Identify data management gaps and improvement opportunities; analyze business data and translate findings into recommendations.
Support reporting and dashboard development using Power BI and contribute to improving UMGC’s EDAP.
Review, triage, and organize incoming business requests, and help organize strategic initiatives into projects and workstreams.
Collaborate with project and program managers to establish milestones, deliverables, and priorities.
Champion organizational change initiatives through intake and discovery.
Establish performance metrics and reporting mechanisms to monitor progress and identify gaps.
Serve as a trusted advisor and subject matter expert to assigned business areas.
Facilitate discussions with executive leadership and senior stakeholders, build relationships between business owners and technical delivery teams, and communicate recommendations and complex requirements effectively.
Promote collaboration, accountability, and continuous improvement across teams.