Senior Business Process Analyst

Community Financial System, Inc.•Syracuse, NY

About The Position

The Senior Business Process Analyst identifies, analyzes, and redesigns business processes across the organization. The role handles complex assignments, leads workshops, provides subject matter expertise in Lean Six Sigma practices, and partners with supervisors and business leaders to deliver sustainable improvements. The analyst also mentors and supports junior team members. Responsibilities include leading current-state process documentation and analysis; identifying inefficiencies, gaps, and opportunities for automation or redesign; contributing to future-state solutions; facilitating process mapping sessions, workshops, and value stream analyses; and collaborating with stakeholders to build consensus on process changes. The analyst owns medium-sized improvement projects or workstreams within larger initiatives, ensuring timely delivery within scope and with measurable outcomes. The role also supports junior analysts, develops performance dashboards and metrics, presents findings to project teams and leadership, and champions Lean Six Sigma practices and improvements to departmental standards, templates, and toolkits. The position may require up to 20% travel for cross-site projects and workshops. The employee must maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.

Requirements

Associate’s degree in Business, Industrial Engineering, Information Systems, or a related field required.
Willingness to obtain Lean Six Sigma certification within six months required.
Minimum of five years of experience in business analysis, process improvement, or operations.
Demonstrated success leading portions of improvement initiatives, facilitating workshops, and mentoring junior analysts.
Strong analytical, facilitation, and problem-solving skills.
Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams.
Skill in process mapping, gap analysis, and root cause identification.
Familiarity with process mapping tools such as Visio, Lucidchart, or Signavio.
Strong Excel and data analytics skills.
Excellent written and verbal communication skills, including the ability to present findings and recommendations to stakeholders.
Must be at least 18 years of age.

Nice To Haves

Bachelor’s degree preferred.
Lean Six Sigma Green Belt certification preferred.

Responsibilities

Independently lead current-state process documentation and analysis.
Identify process inefficiencies, gaps, and opportunities for automation or redesign.
Contribute to future-state solutions that improve efficiency, quality, and customer experience.
Facilitate process mapping sessions, workshops, and value stream analyses.
Collaborate with stakeholders to build consensus and alignment on process changes.
Own medium-sized improvement projects or workstreams within larger initiatives.
Ensure deliverables are completed on time, within scope, and with measurable outcomes.
Provide guidance, coaching, and peer review for junior analysts.
Share best practices and support team development in process analysis techniques.
Help develop dashboards, scorecards, and metrics to track performance improvements.
Present findings and progress reports to project teams and leadership.
Champion Lean Six Sigma practices across projects.
Contribute ideas to improve departmental standards, templates, and toolkits.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
Travel up to 20% for cross-site projects and workshops, as required.