Business Process Analyst

ForTec Medical•Hudson, OH

About The Position

The Business Process Analyst supports ForTec Medical's Systems Design & Intelligence (SDI) team by analyzing, documenting, and maintaining business processes across the organization. The role focuses on converting meeting transcripts, business interviews, discovery sessions, existing procedures, and other materials into accurate, organized, reusable process maps, process narratives, and related knowledge materials. Working with SDI team members and business stakeholders, the analyst documents current-state processes, identifies gaps and inconsistencies, and helps build a shared understanding of how business activities, teams, and systems interact. The role also maintains the SDI process knowledge repository and contributes to validation, traceability, and reuse of process information. Participation in discovery and validation activities supports development of broader business analysis and process improvement capabilities.

Requirements

Bachelor's degree in Business, Information Systems, Operations, Industrial Engineering, or a related field, or an equivalent combination of education, training, and relevant experience.
Experience creating process maps, workflow diagrams, or structured business documentation through employment, internships, academic projects, or other relevant experience.
Familiarity with business process mapping techniques, including flowcharts, SIPOC diagrams, and swimlane diagrams.
Proficiency with Microsoft 365 applications, including Word, Excel, Teams, and SharePoint.
Strong analytical thinking, curiosity, and willingness to learn.
Ability to organize complex information, work carefully through details, ask thoughtful questions, and produce high-quality documentation.
Strong attention to detail, accuracy, and completeness when reviewing information and producing documentation.
Strong written communication skills and ability to translate complex information into clear, logical, understandable documentation.
Active listening and interpersonal skills, including the ability to collaborate, seek clarification, and communicate with colleagues at different organizational levels.
Strong organization, self-motivation, persistence, and work ethic, including willingness to complete detailed and sometimes repetitive analytical tasks.
Receptiveness to feedback and willingness to follow established methodologies and continuously develop new skills.

Nice To Haves

1–3 years of experience in business analysis, business process documentation, operations analysis, or a related field; candidates with less experience who demonstrate strong analytical aptitude and relevant skills will be considered.
Experience with process mapping tools such as Miro, Microsoft Visio, Lucidchart, or similar applications.
Familiarity with enterprise business applications such as ERP, CRM, or other operational systems.
Exposure to Lean, Six Sigma, or similar process improvement methodologies.

Responsibilities

Analyze transcripts, discovery notes, procedures, system documentation, and other source materials to develop accurate current-state business process documentation.
Create and maintain process maps, workflows, SIPOC diagrams, swimlane diagrams, and supporting process narratives using established SDI methodologies, templates, and standards.
Document process activities, decision points, business rules, participating teams, roles and responsibilities, handoffs, exceptions, workarounds, and interactions between business systems.
Organize complex or incomplete information into clear documentation and identify gaps, inconsistencies, or areas requiring clarification.
Refine documentation based on feedback from SDI team members and business subject matter experts.
Participate in process discovery meetings, stakeholder interviews, workshops, and system demonstrations; capture key information and ask clarifying questions.
Research and investigate business processes using available documentation, meeting recordings, and other approved sources.
Assist in identifying process gaps, inefficiencies, manual workarounds, and opportunities for improvement.
Participate in follow-up discussions to clarify process details and resolve documentation questions.
Organize, maintain, and update process documentation in the SDI knowledge repository and approved collaboration tools, using consistent templates, naming conventions, classifications, and version control practices.
Maintain links between process documentation, project artifacts, source materials, decisions, and related business or systems information to support traceability and reuse.
Collaborate with SDI team members, business process owners, and IT teams to validate documentation and support a shared understanding of processes.
Capture and preserve process knowledge developed through discovery and project activities to support future analysis, process design, and system improvements.
Learn and apply approved process mapping, collaboration, and AI-assisted documentation tools, and contribute ideas to improve documentation practices and team effectiveness.