Business Process Analyst

Pacific Clinics•Los Gatos, CA

About The Position

Under the general supervision of the Senior Vice President of Administration, the Business Process Analyst partners across the agency to analyze administrative business processes, identify and document improvement opportunities, and drive process improvements. The role introduces standards for process improvement and combines responsibilities as a Business Process Analyst, Business Analyst, and Project Coordinator. With coaching and support from the Director of Projects, the position uses PMO structures and methodologies. The role leads or supports process improvement initiatives, business analysis, and strategic and operational projects. It works with stakeholders across departments and with internal and external customers to assess processes, determine business needs, recommend process, workflow, and technology solutions, and support change, testing, training, and project delivery. The position also supports data analysis and performance reporting, develops tools and presentations, and promotes process improvement capabilities and practices across the organization.

Requirements

Bachelor of Arts or Science degree, or equivalent experience, in business or a related field.
At least three years of experience in business process analysis.
Proficiency in Microsoft Office, including Excel, PowerPoint, and Visio.
Experience in project and change management.
Relevant certification in business process management or a related field.
Working knowledge of process improvement methodologies, such as Lean Six Sigma.
Ability to represent and market the Agency in a variety of settings and to a wide array of target audiences.
Ability to develop and deliver presentations.
Advanced writing skills.
Ability to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
Requires a full background check and TB exam.

Responsibilities

Lead, support, and consult on the planning and execution of process improvement initiatives.
Assess opportunities for improvement and develop proposals.
Assess existing processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Select and apply process improvement tools, including data mining, process observations, run charts, process mapping, and root cause analysis.
Apply and promote change management principles and collaborate with stakeholders to gain input and buy-in.
Lead or support cross-functional teams planning and executing change.
Serve as a subject matter expert and support the development of process improvement capabilities and practices.
Support data collection and analysis, and establish reporting activities to monitor performance.
Design tools and templates for process improvement activities; advocate for organizational process improvement and support training.
Develop presentations and communicate effectively to all levels of the organization.
Identify resource requirements and work with teams to achieve process improvement goals.
Determine business needs and requirements; elicit and analyze user problems and make recommendations.
Study business functions, gather information, and evaluate input and output requirements to determine operational objectives.
Partner with business stakeholders to evaluate and recommend process, workflow, and technology solutions, and manage vendor functionality enhancements.
Develop business cases addressing initiative goals, affected systems and processes, risks, benefits, and role forecasts.
Partner with internal and external customers to develop test strategies, plans, and cases before solutions enter production.
Partner with business and IT teams to design, plan, and conduct end-user training.
Manage, lead, or participate in strategic and operational projects.
Implement, use, and communicate PMO methodologies and processes to support accuracy, consistency, and thoroughness.
Facilitate team meetings and workgroups toward achievement of objectives.
Communicate status and project health, and identify, manage, and escalate risks to mitigate impacts.
Track and fulfill process improvement milestones and deliverables according to project plans to support benefits realization.
Identify key tasks and sequencing, project milestones, owners, and deadlines; manage project schedule, scope, and budget.
Perform other duties as assigned.