Senior Business Manager - Card Loss Forecast and Allowance

Capital One • McLean, VA

29d

About The Position

The Senior Business Manager will join Capital One’s Card Allowance team within the Consumer Card Risk Management Organization. The team forecasts expected lifetime credit losses for Consumer Card businesses in the US, Canada, and UK. Its quarterly allowance estimates support GAAP accounting, affect business and consolidated P&L considerations, and are discussed in company-wide earnings. The broader Loss Forecasting and Allowance team also contributes to annual stress testing and credit performance monitoring.

This role applies strategic and analytical skills to forecast development and other business challenges. The manager will work with driven colleagues and cross-functional partners, including Accounting/Finance, Capital Risk, and first-line business teams, to develop robust, well-informed forecasts that are communicated to executive-level stakeholders. The role also involves managing high-performing associates, coordinating the quarterly process across teams, addressing execution, governance, and second-line challenges, and contributing to strategic planning. The manager will build familiarity with models and data, engage with first-line teams and stakeholders throughout each quarter, and identify opportunities to improve processes and forecasts.

The position calls for analytical rigor, technical capability, sound judgment, strong business ownership, and effective communication and leadership. Capital One describes a collaborative environment that encourages responsibility, continuous learning, innovation, and meaningful contributions. The role may include P&L accountability for a business segment and managing and developing a team of analysts.

Requirements

• Bachelor’s degree.
• At least 3 years of experience performing quantitative analysis.
• At least 3 years of experience performing qualitative analysis.
• At least 1 year of experience performing people management.
• At least 1 year of experience performing project management.
• Proven decision-making and problem-solving based on analytics, with strong quantitative and conceptual thinking skills.
• Strong business judgment, leadership, and integrity, including responsible decision-making.
• Ability to build and leverage a high-performing team and enterprise partnerships, foster innovation, drive critical decisions, hold partners accountable, and deliver results.
• Strong written and oral communication, strategic influencing, interpersonal, and negotiation skills, with the ability to drive agreement.
• Results orientation and ability to execute short- and long-term goals in uncertain, fluid conditions.
• Track record of thriving in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5 or more years of experience in quantitative analysis.
• 5 or more years of experience in qualitative analysis.
• 2 or more years of experience in people management.
• 2 or more years of experience in product development.
• 2 or more years of experience in financial modeling.
• 2 or more years of experience in economic forecasting.
• 2 or more years of experience in project management.
• Previous consulting experience.

Responsibilities

• Develop business strategies to drive growth, profitability, and competitive success amid changing consumer and regulatory behavior.
• Own business outcomes and potentially assume P&L accountability for a business segment; contribute to strategic planning with a 1–6 month horizon.
• Manage and develop analysts, and coach and mentor associates to support talent development and retention.
• Produce quarterly estimates of expected lifetime credit losses for the Card Allowance team and communicate forecasts to executive-level stakeholders.
• Coordinate and quarterback the quarterly process across the team and partner teams, including execution, governance, and second-line challenges.
• Work with Accounting/Finance, Capital Risk, first-line business teams, and other stakeholders to develop robust forecasts and allowance products.
• Develop and implement product and pricing strategies for lending products, and lead product-level modeling and analytics.
• Lead direct-to-consumer marketing efforts for select products and provide strategic direction for products distributed through other channels.
• Develop targeted insights for customer experiences, technology, and go-to-market strategies.
• Improve credit performance by connecting future consumer credit trends to historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Coordinate delivery of business intent across the line of business, develop business requirements, and execute product strategy.
• Oversee multiple projects and programs concurrently.
• Partner with IT, Sales, Operations, Finance, and other colleagues to improve quality, volume, service, and profitability.
• Engage with first-line teams and key stakeholders throughout the quarter, gain familiarity with underlying models and data, and identify improvements to processes and forecasts.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior